Sanctions Administrative Support Assistant 3

State of Iowa; Ankeny (IA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health, dental, life insurance

IPERS retirement plan

401A plan with employer contributions

Paid time off & holidays

Employee discounts

Job summary

The State of Iowa, Bureau of Enforcement, Auditing and Records, MVD in Ankeny, is seeking an Administrative Support Assistant 3 to support driving records processing, appeals review, and sanction administration. This role emphasizes accurate record keeping and customer-focused service in a fast-paced public sector environment.

Working hours are Monday–Friday, 8:00 AM–4:30 PM with a flexible schedule option. Benefits include health and dental, retirement IPERS, and paid time off.

Qualifications

• Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification: two years of full-time work experience in general office, clerical, data entry/processing, or related work; or a total of two years of education and/or full-time experience where thirty semester hours equals one year of experience; or current, continuous state executive branch experience meeting the specified conditions.

Responsibilities

• Review and process driving record inquiries from county attorneys, insurance carriers, courts, and other authorized sources.
• Evaluate appeals and hearing requests related to driving privileges.
• Process OWI-related actions including Implied Consent violations and court-ordered sanctions.
• Manage suspensions and reinstatements for non-payment of fines, SR22/SR26 filings, and financial responsibility compliance.
• Review and update CDL medical certificates and ensure compliance with state and federal requirements.
• Administer Driver Improvement Program actions and apply required sanctions.
• Determine eligibility for reinstatement of driving privileges and provide guidance to customers and stakeholders.
• Maintain accurate driving records in accordance with Iowa Code, Administrative Rules, and federal MCSIA regulations.

Skills

Positive attitude

Customer service

Problem solving

Organization

Time management

Team player

Job description

Are you looking for a new opportunity? Do you want to be a part of the Iowa Department of Transportation's (Iowa DOT) commitment to service? If so, look no further! Our Motor Vehicle Division is looking to fill an Administrative Support Assistant 3 position. As a member of our team, you'll play a vital role in maintaining safe mobility for every traveler in our state by providing upbeat, quality, and professional customer service and meeting customer needs in all program areas of the office. This is done by reviewing applications, requesting personal information from motor vehicle records, and maintaining records of current Driver's Privacy Protection Act agreements.

For more than a century, the Iowa Department of Transportation has promoted the growth and betterment of Iowa's transportation system by ensuring we are Making Lives Better Through Transportation. Headquartered in Ames, Iowa, the Iowa DOT continues to serve the transportation needs of Iowa and its citizens. This position will demonstrate actions and behaviors guided by the Iowa DOT’s five CORE values: Safety First, People Matter, Customer Focused, Servant Leadership, and Integrity Without Exception. We care deeply about providing exceptional service to Iowans.

Location: Bureau of Enforcement, Auditing and Records, MVD, Ankeny, Iowa

Shift: Monday - Friday, 8:00 AM - 4:30 PM; Flex schedule available

Your responsibilities include, but are not limited to:

• Review and process driving record inquiries from county attorneys, insurance carriers, courts, and other authorized sources.
• Evaluate appeals and hearing requests related to driving privileges.
• Process OWI- related actions including Implied Consent violations and court-ordered sanctions.
• Manage suspensions and reinstatements for non-payment of fines, SR22/SR26 filings, and financial responsibility compliance.
• Review and update CDL medical certificates and ensure compliance with state and federal requirements.
• Administer Driver Improvement Program actions and apply required sanctions.
• Determine eligibility for reinstatement of driving privileges and provide guidance to customers and stakeholders.
• Maintain accurate driving records in accordance with Iowa Code, Administrative Rules, and federal MCSIA regulations.

What Makes You Stand Out?

• Positive attitude
• Top notch customer service
• Problem solving
• Organization skills
• Time management
• Prefers a team-oriented environment

What we offer YOU:

- Competitive pay and benefits package including health, dental, flexible spending, and life insurance.

- Insurance benefits start the first of the month following 30 days of employment. 2025 health and dental insurance premiums can be found here.

- Opportunities for professional growth and development.

- Paid time off effective immediately - biweekly vacation, separate sick leave, accruals rollover on a yearly basis, and 9 paid holidays per year.

- Iowa Public Employee Retirement System (IPERS) Retirement Package with employer match

- Optional 401A plan with employer contributions.

- Employee Discount Programs from a variety of vendors (vision, cellular, fitness, recreation, season passes, travel, counseling; legal, financial).

We encourage you to view more about the State of Iowa Employee benefits and costs at the State of Iowa Employee Benefits Website!

Iowa DOT complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the EEO & ADA Officer at 515-689-1009 or via email at [e-mail].

NOTICE: This position is a covered position under the REAL ID Act of 2005, 49 U.S.C. § 30301 note, as further defined in 6 CFR Part 37. Any applicant selected for employment in this position must submit to and pass a background check of the form and content required by 6 CFR 37.45.

The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work laws, which protect employees' rights to work without being required to join a labor organization. For more information, please visit www.e-verify.gov.

Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:

1. Two years of full-time work experience in general office, clerical, data entry/processing, or related work.
2. A total of two years of education and/or full-time experience (as described in number one), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
3. Current, continuous experience in the state executive branch that includes six months of full-time work as an Administrative Support Assistant 2 or eighteen months of full-time work as an Administrative Support Assistant 1.

For more information click on this link to view the job description Within a period of time after hire, as determined by the appointing authority, employees in this class may be required to type at least 40 WPM net as demonstrated by the completion of a typing examination.