Eligibility Determinations Administrative Support Assistant

State of Iowa; Waterloo, Iowa (IA, LA); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Retirement plans

Flexible spending accounts

Employee assistance program

Employee discount programs

Job summary

The State of Iowa's Iowa Department of Health and Human Services seeks an Eligibility Determinations Administrative Support Assistant to provide essential clerical and customer service support in our Black Hawk County office, Monday–Friday, 8 am–4:30 pm. This in-office role starts at the base salary of $16.24 hourly, $1,299.20 biweekly, $33,779.20 annually.

Responsibilities include handling documents, assisting customers and staff, and updating information across computer systems, with ongoing

Qualifications

• Strong organizational skills and attention to detail.
• Ability to prioritize tasks and meet deadlines.
• Excellent communication and customer service skills.
• Proficiency with Microsoft Word, Excel, Outlook, and Windows.

Responsibilities

• Handle documents: scanning, indexing, uploading, and distributing mail.
• Provide friendly, professional assistance to customers and staff.
• Enter and update information in computer systems.
• Stay informed on policies and procedures through training.
• Support team members as a backup when needed.

Skills

Organizational skills

Attention to detail

Time management

Communication skills

Customer service

Tools

Microsoft Word

Excel

Outlook

Windows navigation

Job description

Are you efficient, detail-oriented, and excited about helping people? The Iowa Department of Health & Human Services (HHS) is looking for an Eligibility Determinations Administrative Support Assistant(Job Classification: Administrative Support Assistant 1) to provide essential clerical and customer service support in our Black Hawk County office Monday – Friday from 8 am – 4:30 pm. This role is perfect for someone who keeps things running smoothly, enjoys working with others and making a difference in their community. This is an in-office position.

Note: New hires will start at the base salary of $16.24 hourly, $1,299.20 biweekly, $33,779.20 annually.

What You’ll Do

• Handle important documents: scanning, indexing, uploading, and distributing mail and correspondence.
• Provide friendly, professional assistance to customers and staff—both in person and over the phone.
• Enter and update information in a variety of computer systems.
• Stay informed on policies and procedures through training and meetings.
• Support team members as a backup when needed.

What We’re Looking For

• Strong organizational skills and attention to detail.
• Ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Excellent communication and customer service skills.
• Proficiency with MicrosoftWord, Excel, Outlook, and navigating Windows.
• Dependable attendance and commitment to confidentiality.
• Occasional travel to assist other offices.

Why Join Us?

• Meaningful Work: Help connect Iowans to vital health and human services.
• Work-Life Balance: Enjoy a predictable Monday–Friday schedule.
• Growth Opportunities: Access to training and development programs.
• Comprehensive Benefits: Health insurance, retirement plans, paid time off, and more! See below for more information.

Benefits

Working for the State of Iowa comes with its perks. In addition to a competitive salary, you'll enjoy a comprehensive benefits package designed to support your well-being and professional growth:

• Health, Dental, and Vision Coverage:Health and dental insurance packages to keep you and your family healthy at a low cost with outstanding coverage!
• Paid Time Off:Take time to recharge with paid time off, including vacation (96 hours/year to begin, increasing with years of service), sick leave (144 hours/year), and paid holidays (9 days/year).
• Retirement Plans:Participate in retirement plans such as IPERS (employees contribute 6.29% and the State of Iowa contributes 9.44%) as well as our Retirement Investors Club (RIC), Employer Sponsored Retirement Plan (the State of Iowa matches dollar for dollar up to $75/month).
• Flexible Spending Accounts:Take advantage of flexible spending accounts for medical and dependent care expenses.
• Insurance Coverage:Benefit from life insurance and free long-term disability insurance for added peace of mind.
• Employee Assistance Program:Access resources and support through our Employee Assistance Program for personal and professional challenges.
• Employee Discount Programs:Enjoy discounts on a variety of goods and services through our employee discount programs.

For additional information on benefitsclick here. Click here to see how we compare with other employers or offers by using our Total Compensation Calculator.

Background Checks

Applicants will be required to complete a background check to be considered for this position.

The State of Iowa is an EEO/AA Employer

HHS values those with “lived experience” and encourages adults who were fostered as youth, foster parents, and/or parents who were in the DHS system to apply. Minorities, women, persons with disabilities and veterans are encouraged to apply (Hearing and Speech Impaired – Relay Iowa 1-800-735-2942 TDD).

E-Verify and Right to Work

The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work laws, which protect employees’ rights to work without being required to join a labor organization. For more information, please visitwww.e-verify.gov.

All work performed on behalf of Iowa Health and Human Services must occur in the State of Iowa.

No specific education or work experience required.

For more information click on this link to view the job description.

Within a period of time after hire, as determined by the appointing authority, employees in this class may be required to type at least 40 WPM net as demonstrated by the completion of a typing examination.