Eligibility Case Manager / 61014451

State of South Carolina; Spartanburg (SC); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Health, Dental, Vision Insurance

15 days annual leave

15 days sick leave

13 paid holidays

Parental Leave

Job summary

The State of South Carolina's Department of Social Services in Spartanburg County is seeking an Eligibility Case Manager to support SNAP, TANF, ESAP, and SCCAP programs. You will interview clients, determine eligibility, authorize benefits, and maintain confidential case records.

The role requires a High School Diploma and at least one year of experience in Economic Services Programs, with a Bachelor's Degree or higher substituting for experience.

Qualifications

• High School Diploma and at least 1 year of experience in Economic Services Programs.
• A Bachelor's Degree or higher may be substituted for the required program experience.

Responsibilities

• Provide SNAP/TANF/ESAP/SCCAP services following laws and agency policies.
• Conduct quality interviews for applications/renewals (phone and in-person).
• Process eligibility determinations and issue benefits as applicable.
• Maintain client records and documentation in agency systems.
• Identify and document overpayments and support referrals for hearings.
• Perform emergency shelter duties as directed.

Skills

Interviews with LEP clients

Education

High School Diploma

Bachelor’s Degree or higher (substitution permitted)

Job description

Job Responsibilities

Do you have a passion to provide meaningful contributions to your community? Would you like to be part of an organization whose central mission is helping to protect, stabilize and strengthen the lives of South Carolina's children, families, and vulnerable adults? If so, the SC Department of Social Services has the right job opportunity for you!

Job Duties

• The Eligibility Case Manager provides services in accordance with federal and state laws and regulations and agency policies and procedures, performing general work duties related to the administration of SNAP (Supplemental Nutrition Assistance Program) includes ESAP (Elderly Simplified Application Project) and SCCAP (South Carolina Combined Application Project), and TANF (Temporary Assistance for Needy Families) programs in the Economic Services Division in the county office to help restore or improve customer financial stability. Interview LEP clients using interpreters and get documents translated into the clients target language. Determine non-citizen eligibility for SNAP/TANF benefits.
• Conducts SNAP and/or TANF quality interviews to include both phone and face-to-face interviews for SNAP and/or TANF applications and/or renewals. Utilize interpreters for limited English proficiency clients.
• Processes SNAP and/or TANF applications and/or renewals by determining eligibility and authorizing benefits if applicable, and process SNAP and/or TANF six month renewals and changes by redetermining eligibility and reauthorizing benefits if applicable. Determine eligibility for non-citizens who are applying for SNAP/TANF.
• Manages ABAWD (Able-Bodied Adult without Dependents) caseload by sending required notices, updating ABAWD tracking system, and determining SNAP eligibility for assigned ABAWD cases. Interprets social services programs to clients as needed. Keep abreast of state, federal, and agency program regulations and policies.
• Processes system generated alerts (SNAP, TANF, ESAP and SCCAP) for county of residence as well as any alerts associated with your caseload.
• Maintains case records and files in agency designated computer system for documentation and auditing purposes as required by agency policy in a confidential, timely and accurate manner. Documents client work participation activities in agency designated system. Enters timely documentation in SCOSA of events/activities that may affect clients continued eligibility for benefits. Prepares reports as requested by the supervisor or otherwise required and follows program policies and procedures.
• Identifies and documents over payments and makes at least 3 possible claims referrals to the Benefit Integrity Unit; prepares supporting documents for Fair Hearings. Participates in training and supervisory meetings or staff meetings as required.
• Performs Red Cross shelter duty or other emergency shelter duty/services as directed.
• Ensures that personal identifying information (PII) is properly used, accessed, gathered, shared and disposed. To protect the agency networks and applications by safeguarding systems, equipment, and data.
• Performs other related duties as required.

Minimum And Additional Requirements

A High School Diploma and at least one (1) year of experience in Economic Services Programs. An Bachelor's Degree or higher may be substituted for the required program experience.

The South Carolina Department of Social Services offers an exceptional benefits package that includes:

• Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• State Retirement Plan and Deferred Compensation Programs

DIVISION: Economic Services / Spartanburg County

Benefits For State Employees

The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.

Insurance Benefits

Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.

Retirement Benefits

State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.

Workplace Benefits

State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.

Note:

The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.