Eligibility & Benefits Technician — Social Services

State of Missouri; Arlington (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

The State of Missouri is seeking a Benefit Program Technician to determine eligibility for food, medical, financial and nutritional assistance. The role involves interviewing clients in person and by telephone and preparing summaries to support service delivery.

The successful candidate will have a High School diploma or equivalent with four+ years of customer service experience, or a Bachelor's degree, and demonstrate a personable, compassionate, non-judgmental attitude in a customer-facing

Qualifications

• Must have a High School diploma or equivalent and at least four years of customer service experience, OR a Bachelor's degree.
• The ideal candidate will be personable, compassionate and have a non-judgmental attitude.
• Post-secondary education is not the sole basis for rejection of applicants.

Responsibilities

• Determine initial and continuing eligibility for food, medical, financial and nutritional assistance.
• Interview clients in person and by telephone.
• Prepare summaries and maintain case documentation.

Skills

Customer service experience

Non-judgmental attitude

Education

High School diploma or equivalent

Bachelor's degree

Job description

The State of Missouri is seeking a Benefit Program Technician to determine eligibility for food, medical, financial and nutritional assistance. The role involves interviewing clients in person and by telephone and preparing summaries to support service delivery.

The successful candidate will have a High School diploma or equivalent with four+ years of customer service experience, or a Bachelor's degree, and demonstrate a personable, compassionate, non-judgmental attitude in a customer-facing