Eligibility & Benefits Specialist

Douglas-County,-Mn; Alexandria (MN); On-site; USD 49,000 - 59,000; Full time

Benefits offered by this job

COLA

Anniversary step increases

Job summary

Douglas County in Minnesota is seeking an Eligibility Worker to determine client eligibility for income maintenance programs and provide guidance on applying for assistance. You will interview clients, educate the public, assist with applications (including Language Line), and maintain case records.

The role emphasizes accurate data entry, adherence to program rules, and collaboration with community resources.

Qualifications

• High School Diploma or equivalent; college credits or substitute program as noted.
• Valid Minnesota Class D driver license or ability to obtain on start.
• Ability to establish relationships and communicate effectively with diverse clients.
• Data entry and keyboarding; accurate and rapid processing of information.
• Organize work, set priorities, and work independently under stress.

Responsibilities

• Interview clients to determine potential program eligibility and verify information.
• Educate individuals or groups about programs, services, and resources via multiple channels.
• Assist clients with completing applications, including Language Line for interpretive services.
• Enter case information into computer systems and keep accurate records.
• Re-determine eligibility as needed and update cases based on changes in income or status.
• Refer clients to other programs and community resources; assist with appeals and hearings as required.

Skills

communication skills

interviews & assessment

data entry

keyboarding

organizational skills

multitasking under stress

language line interpretation

Education

High School Diploma or equivalent

Two years of college credits in behavioral sciences, business, or related

Technical college Human Services Eligibility Worker certificate program substitute for one year clerical experience

Three years of clerical experience or experience with the public

Two years of clerical experience in Social Service/Human Services

Job description

Douglas County in Minnesota is seeking an Eligibility Worker to determine client eligibility for income maintenance programs and provide guidance on applying for assistance. You will interview clients, educate the public, assist with applications (including Language Line), and maintain case records.

The role emphasizes accurate data entry, adherence to program rules, and collaboration with community resources.