Eligibility & Benefit Programs Specialist

Powhatan County; Virginia; On-site; USD 42,000 - 56,000; Full time

Job summary

Powhatan County is seeking an entry-level Benefit Programs Specialist I to assist with determining eligibility for financial assistance and social services. Under supervision, you will be trained before transitioning to II with increased responsibilities and salary.

The role involves interviewing clients, processing applications, and applying program policies while ensuring data accuracy and confidentiality. Virginia DSS experience and strong customer service are preferred for advancement.

Qualifications

• High school diploma supplemented with additional training and related work experience or equivalent.
• Ability to research multiple policy manuals and apply policies to each program independently.
• Experience working in Virginia DSS processing applications for benefit programs preferred.
• Demonstrated ability to provide excellent customer service.

Responsibilities

• Conduct interviews to determine eligibility for assistance and re-determines ongoing eligibility.
• Explains the nature of temporary assistance programs and determines need for assistance.
• Processes applications for financial assistance and diversions; explains client responsibilities, rights and program availability.
• Evaluates data for completeness and accuracy; substantiates as needed.
• Computes assistance plans.
• Determines the need for and amount of allowances for special circumstances.
• Evaluates social factors such as education, work experience, and employability.
• Interviews and gathers information to evaluate situations and draw logical conclusions.

Skills

Interviewing

Communication

Customer service

Analytical thinking

Education

High school diploma + training/experience

Tools

VaCMS

MES

Spider

Office software

Job description

Powhatan County is seeking an entry-level Benefit Programs Specialist I to assist with determining eligibility for financial assistance and social services. Under supervision, you will be trained before transitioning to II with increased responsibilities and salary.

The role involves interviewing clients, processing applications, and applying program policies while ensuring data accuracy and confidentiality. Virginia DSS experience and strong customer service are preferred for advancement.