Eligibility Assistant - On-Site Public Services

Tennessee Department of Human Services; Tennessee; On-site; USD 28,803 - 36,002; Full time

Job summary

A state government agency in Cleveland, TN is seeking an Entry-Level Eligibility Clerk to assist with eligibility determination for federal benefit programs. Responsibilities include explaining eligibility rules to clients, verifying information, and assisting with case management activities. Candidates must have a high school diploma and two years of experience in clerical or customer service roles. This full-time position may require a criminal background check and offers a monthly salary ranging from $2,581.00 to $3,226.00 depending on experience.

Qualifications

• High school diploma or equivalent and two years of clerical or customer service experience.
• Completion of a criminal history disclosure form required.
• Ability to clarify rules and regulations to clients.

Responsibilities

• Assist Eligibility Counselors with case management activities.
• Explain programs to clients to ensure understanding of eligibility.
• Research and resolve concerns regarding agency programs.

Skills

Customer Focus

Active Learning and Listening

Judgment and Decision Making

Service Orientation

Time Management

Education

High school diploma or equivalent

Tools

General Office Equipment

Computer/Laptop

Multifunction Printer

Job description

A state government agency in Cleveland, TN is seeking an Entry-Level Eligibility Clerk to assist with eligibility determination for federal benefit programs. Responsibilities include explaining eligibility rules to clients, verifying information, and assisting with case management activities. Candidates must have a high school diploma and two years of experience in clerical or customer service roles. This full-time position may require a criminal background check and offers a monthly salary ranging from $2,581.00 to $3,226.00 depending on experience.