Eligibility Assistant Lead (Mentor) – Public Services

Dfr; Fort Wayne (IN); On-site; USD 48,000 - 64,000; Full time

Job summary

Knowledge Services is seeking an Eligibility Assistant Working Lead to mentor staff supporting Indiana residents applying for or receiving public assistance. The role requires leadership, strong communication, and competency with Word, Excel, and Outlook.

Travel to DFR offices within the regional footprint will be required. The ideal candidate will coordinate training, ensure policy adherence, and provide ongoing direction to Eligibility Assistants while collaborating with DFR Management.

Qualifications

• Eligibility Assistant experience is required.
• Highly organized and analytical.
• Ability to provide clear and concise direction.
• Leadership skills.
• Patience in working with others.
• Strong written and verbal skills.
• Solid computer skills, including Word, Excel, and Outlook.
• Independent worker who is a self-starter.
• Strong customer service background.
• Bachelor or Associate degrees in Counseling or Social Services preferred, High School Diploma or GED required.
• 2 years’ experience in a social service environment, state or local government is desired.

Responsibilities

• Mentor Eligibility Assistant staff
• Travel to DFR offices within the Region as scheduled/needed (daily/weekly travel)
• Support and coach the Eligibility Assistant staff
• Ensure policies and procedures are followed as instructed by DFR Local Office Management
• Instruct and implement procedural changes from management
• Submit daily and weekly reporting of activities conducted while assisting Eligibility Assistant staff
• Provide further direction and ongoing training to Eligibility Assistant staff
• Production support provided as needed

Skills

Eligibility Assistant experience

Leadership skills

Strong written and verbal skills

Organizational skills

Customer service background

Education

Bachelor or Associate degree in Counseling or Social Services

High School Diploma or GED

Tools

Word

Excel

Outlook

Job description

Knowledge Services is seeking an Eligibility Assistant Working Lead to mentor staff supporting Indiana residents applying for or receiving public assistance. The role requires leadership, strong communication, and competency with Word, Excel, and Outlook.

Travel to DFR offices within the regional footprint will be required. The ideal candidate will coordinate training, ensure policy adherence, and provide ongoing direction to Eligibility Assistants while collaborating with DFR Management.