Regional Eligibility Lead & Mentor – Public Assistance

DFR; Fort Wayne (IN); Sur place; USD 48 000 - 60 000; Plein temps

Résumé du poste

Knowledge Services seeks an Eligibility Specialist Working Lead located in Allen County, Indiana, to mentor Eligibility Specialists assisting Indiana residents applying for public assistance. The role acts as a liaison among Knowledge Services, DFR Management, and the Eligibility Specialist, requiring strong organizational, analytical, and leadership abilities.

The ideal candidate will travel to DFR offices within the region as needed, provide ongoing training, ensure policy adherence, and

Qualifications

• Eligibility Specialist experience is required.
• 1
• Highly organized and analytical.
• 2
• Able to provide clear and concise direction.
• 3
• Leadership skills.
• 4
• Patience in working with others.
• 5
• Strong written and verbal skills.
• 6
• Solid computer skills, including Word, Excel, and Outlook.
• 7
• Independent worker who is a self-starter.
• 8
• Strong customer service background.
• 9
• Prefer a Bachelor or Associate degrees in Counseling or Social Services, but High School Diploma or GED required.
• 10
• 2 years’ experience is desired.

Responsabilités

• Mentor Eligibility Specialists staff
• Travel to DFR offices within the Region as scheduled/needed (daily/weekly travel)
• Support and coach ALL Eligibility Specialist staff
• Ensure policies and procedures are followed as instructed by DFR Local Office Management
• Instruct and implement procedural changes from management
• Submit daily and weekly reporting of activities conducted while assisting Eligibility Specialist staff
• Provides further direction and ongoing training to Eligibility Specialist staff
• Provide training support for case reviews for Eligibility Specialist staff
• Provide coaching for QA scorecards
• Production support provided as needed

Connaissances

Leadership skills

Highly organized

Analytical

Clear direction

Strong written and verbal skills

Customer service mindset

Independent worker

Self-starter

Formation

Bachelor or Associate degree in Counseling or Social Services

High School Diploma or GED

Outils

Microsoft Word

Microsoft Excel

Microsoft Outlook

Description du poste

Knowledge Services seeks an Eligibility Specialist Working Lead located in Allen County, Indiana, to mentor Eligibility Specialists assisting Indiana residents applying for public assistance. The role acts as a liaison among Knowledge Services, DFR Management, and the Eligibility Specialist, requiring strong organizational, analytical, and leadership abilities.

The ideal candidate will travel to DFR offices within the region as needed, provide ongoing training, ensure policy adherence, and