DFR - Eligibility Assistant Working Lead - R3

DFR; Fort Wayne (IN); On-site; USD 48,000 - 64,000; Full time

Job summary

Knowledge Services is seeking an Eligibility Assistant Working Lead to mentor staff supporting Indiana residents applying for or receiving public assistance. The role requires leadership, strong communication, and competency with Word, Excel, and Outlook.

Travel to DFR offices within the regional footprint will be required. The ideal candidate will coordinate training, ensure policy adherence, and provide ongoing direction to Eligibility Assistants while collaborating with DFR Management.

Qualifications

• Eligibility Assistant experience is required.
• Highly organized and analytical.
• Ability to provide clear and concise direction.
• Leadership skills.
• Patience in working with others.
• Strong written and verbal skills.
• Solid computer skills, including Word, Excel, and Outlook.
• Independent worker who is a self-starter.
• Strong customer service background.
• Bachelor or Associate degrees in Counseling or Social Services preferred, High School Diploma or GED required.
• 2 years’ experience in a social service environment, state or local government is desired.

Responsibilities

• Mentor Eligibility Assistant staff
• Travel to DFR offices within the Region as scheduled/needed (daily/weekly travel)
• Support and coach the Eligibility Assistant staff
• Ensure policies and procedures are followed as instructed by DFR Local Office Management
• Instruct and implement procedural changes from management
• Submit daily and weekly reporting of activities conducted while assisting Eligibility Assistant staff
• Provide further direction and ongoing training to Eligibility Assistant staff
• Production support provided as needed

Skills

Eligibility Assistant experience

Leadership skills

Strong written and verbal skills

Organizational skills

Customer service background

Education

Bachelor or Associate degree in Counseling or Social Services

High School Diploma or GED

Tools

Word

Excel

Outlook

Job description

Overview

THIS POSITION IS LOCATED IN ALLEN, ADAMS, JAY, WELLS, HUNTINGTON, WHITLEY, KOSCIUSKO, NOBLE, DEKALB, OR STEUBEN

(the primary location for this individual will be dependent upon the candidate selected)

Knowledge Services has an opportunity with the FSSA/Division of Family Resources as an Eligibility Assistant Working Lead. This position isresponsible for mentoring the Eligibility Assistants that are assisting Indiana residents who are applying and/or receiving public assistance.

The Eligibility Assistant Working Lead will act as a liaison between Knowledge Services, DFR Management, and the Eligibility Assistants. The ideal candidate will be highly organized and have the ability to work collaboratively with current Eligibility Assistants. A current understanding of Eligibility Assistant job duties and expectations is essential.

Knowledge Services, established in 1994 and headquartered in Indianapolis IN, is a certified woman-owned (WBE) professional services organization with over 1500 employees located in offices throughout North America. Founded by Julie Bielawski, CEO, Guidesoft, Inc. DBA Knowledge Services is an industry leader in Managed Service Programs (MSP), Employer of Record / Payrolling Services, National Recruitment, and Staffing Services. We provide outstanding services to major organizations in various industries, including; IT, Healthcare, Entertainment, Media, Federal and State Governments, Public Utilities, Telecom, Manufacturing, and more.

As such, Knowledge Services is committed to providing growth opportunities – in our company, in each team member, and in our relationships. We believe titles do not define a person but provide a framework for each person’s endless potential. Our focus on improving our team, product, and processes drive us every day. We are guided by our four Pillars that set the foundation of who we are and how we conduct business: Knowledge, Integrity, Innovation, and Service.

Responsibilities

• Mentor Eligibility Assistant staff
• Travel to DFR offices within the Region as scheduled/needed (daily/weekly travel).
• Support and coach the Eligibility Assistant staff
• Ensure policies and procedures are followed as instructed by DFR Local Office Management
• Instruct and implement procedural changes from management
• Submit daily and weekly reporting of activities conducted while assistingEligibility Assistant staff
• Provide further direction and ongoing training to Eligibility Assistant staff
• Production support provided as needed

Qualifications

• Eligibility Assistant experience is required
• Highly organized and analytical
• Able to provide clear and concise direction
• Leadership skills
• Patience in working with others
• Strong written and verbal skills
• Solid computer skills, including Word, Excel, and Outlook
• Independent worker who is a self-starter
• Strong customer service background
• Prefer a Bachelor or Associate degrees in Counseling or Social Services, but High School Diploma or GED required
• 2 years’ experience in a social service environment, state or local government is desired

This position is one where you can make an immediate impact on your community and those that work as an Eligibility Assistant. You will be provided ongoing training to give you the skills to be successful in this role.

Physical Requirements:

• Job frequently requires sitting, handling objects with hands.
• Job occasionally requires standing, walking, reaching, talking, hearing, and lifting up to 25 pounds.
• Knowledge Services is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application or hiring process, please contact [e-mail].

Location: The primary location for this individual will be dependent upon candidate selection, but the Working Lead will make office visits as assigned,

Knowledge Services is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Knowledge Services does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. People with disabilities, veterans, and military families are encouraged to apply.

#INDDFR