Elevator Services Operations Leader

Elevated; Hagerstown (MD); On-site; USD 70,000 - 100,000; Full time

Job summary

Elevated, backed by APi Group, seeks a Branch Manager to lead route and repair operations, guide technicians, and uphold safety, quality audits, and customer-focused service at multiple sites. This role emphasizes profitability, cost control, and effective communication with sales for bid work.

The position requires strong leadership, industry knowledge, and a track record in branch-level management or equivalent, with an emphasis on safety compliance and customer satisfaction.

Qualifications

• Bachelor's degree or extensive industry and management experience.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Ability to interpret a wide variety of technical instructions in mathematical or diagram form and deal with abstract and concrete variables.

Responsibilities

• Supervises Route and Repair Technicians direction and training, and communicating company policies, procedures and objectives.
• Administers company safety program, including safety audits and reinforcing safety importance for all employees.
• Visits job sites and performs quality audits to ensure route work is efficient and cost-effective.
• Identifies issues that could affect overall reliability of customer equipment.
• Uses company financial reporting to review route management and callbacks; makes changes to improve profitability.
• Provides technical input to sales staff on scope of work and materials needed to bid repair work; calculates labor and material costs.

Skills

Customer Service

Attention to Detail

Interpersonal Skills

Organized

Time Management

Education

Bachelor's degree

Branch management experience or equivalent

Tools

Microsoft Excel

Microsoft Word

Job description

Elevated, backed by APi Group, seeks a Branch Manager to lead route and repair operations, guide technicians, and uphold safety, quality audits, and customer-focused service at multiple sites. This role emphasizes profitability, cost control, and effective communication with sales for bid work.

The position requires strong leadership, industry knowledge, and a track record in branch-level management or equivalent, with an emphasis on safety compliance and customer satisfaction.