Branch Manager

Schindler Elevator Corporation (U.S.); Phoenix (AZ); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Fully vested 401(k) match, up to 7%

Competitive medical, dental and vision plans

3 weeks of vacation

Tuition reimbursement

Parental leave—100% base pay for 6 consecutive weeks

Development opportunities

Job summary

A leading elevator service company is seeking a Branch Manager in Phoenix, AZ. The role involves managing business operations, developing market strategies, and leading a team to exceed performance metrics. Ideal candidates will have a strong background in the elevator industry, exceptional financial literacy, and leadership experience. Competitive benefits include a 401(k) match, medical plans, and generous vacation time.

Qualifications

• 5–10 years in the elevator industry or another service-oriented business, with experience managing a full P&L.
• Ability to understand financial statements and manage P&L for an industrial company.
• Excellent persuasion, negotiation and communication skills.

Responsibilities

• Develop and execute annual office business operations plans and budgets.
• Implement a strategic, sustainable plan to deliver high-quality service.
• Manage, mentor and lead a team to achieve KPIs.

Skills

Financial literacy

Negotiation skills

Communication skills

Leadership

Customer service

Education

MBA or MA in a related field

BA/BS in Business, Management, Engineering or related discipline

Tools

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

SAP

Job description

Branch Manager – Schindler Elevator Corporation (U.S.)

Location: Phoenix, AZ, United States

Job ID: 85236

Overview

We Elevate… Quality of urban life. Our elevators, escalators, and moving walks safely transport more than two billion people every day. As a part of the Schindler team, you’ll discover meaningful work that enhances community life and contribute to making places more accessible, inclusive, and sustainable for all.

Key Responsibilities

• Develop and execute annual office business operations plans and budgets for service, repair and modernization in support of the territory’s financial and operational objectives.
• Implement a strategic, sustainable plan to deliver high‑quality service and grow customer loyalty across all product lines.
• Coordinate and execute product safety initiatives in partnership with the Field Quality Excellence organization, including testing and technical training.
• Build and maintain strong relationships with key customers and industry consultants through personal contact and staff assignments.
• Perform duties as a sales representative or superintendent, as required by local office structure.
• Grow portfolio unit count and value above market standards, with fixed‑price repairs driving immediate business.
• Develop and execute a market plan to direct the sale of company products and services, focusing on price, volume, mix and market share across district load centers.
• Manage, mentor and lead a team to achieve KPIs using performance‑management methods and participative management practices.
• Plan, schedule and assign workload requirements by aligning field and administrative skill levels with operational needs.
• Set expectations for field technician engagement, ensuring on‑time installations, maintenance quality reviews and ride‑alongs.
• Oversee field service activities for parts inventory, tools, vehicles and fixed assets, manage net working capital, and handle billing and collection procedures.

Qualifications & Education

• MBA or MA in a related field, preferred.
• BA/BS strongly preferred in Business, Management, Engineering or related discipline. Equivalent education and relevant experience may be considered.
• 5–10 years in the elevator industry or another service‑oriented business, with experience managing a full P&L.
• Working knowledge of Microsoft Word, PowerPoint and Excel; SAP experience preferred.
• Strong financial literacy, contract knowledge, and legal awareness of service agreements.

Other Special Requirements

• Overall knowledge of product applications, installation and service techniques.
• Ability to understand financial statements and manage P&L for an industrial company.
• Excellent persuasion, negotiation and communication skills; self‑confidence to meet challenges.
• Capacity to allocate human and financial resources for cost effectiveness and customer satisfaction.
• Awareness of internal and external business changes, with ability to adjust resource focus accordingly.

What’s in it for You

• Fully vested 401(k) match, up to 7% of total eligible compensation.
• Competitive medical, dental and vision plans effective from first day of hire.
• 3 weeks of vacation (increases with tenure), 7 sick days, 3 floating holidays and 8 company‑observed holidays.
• Tuition reimbursement—eligible after 6 months of service.
• Parental leave—100% base pay for 6 consecutive weeks within the first year of a child’s birth or adoption.
• A wide range of development opportunities to boost your professional and leadership growth.

Core Values

• Safety: Uphold the highest safety standards for all.
• Integrity and Trust: Foster honest, ethical relationships.
• Create Value for the Customer: Deliver innovative, reliable solutions.
• Quality: Ensure excellence in every product and service.
• Commitment to People Development: Nurture our people, the heart of our success.

At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.

Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute an offer from a Recruitment Agency.