Operations Manager

Elevated; Hagerstown (MD); On-site; USD 70,000 - 100,000; Full time

Job summary

Elevated, backed by APi Group, seeks a Branch Manager to lead route and repair operations, guide technicians, and uphold safety, quality audits, and customer-focused service at multiple sites. This role emphasizes profitability, cost control, and effective communication with sales for bid work.

The position requires strong leadership, industry knowledge, and a track record in branch-level management or equivalent, with an emphasis on safety compliance and customer satisfaction.

Qualifications

• Bachelor's degree or extensive industry and management experience.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Ability to interpret a wide variety of technical instructions in mathematical or diagram form and deal with abstract and concrete variables.

Responsibilities

• Supervises Route and Repair Technicians direction and training, and communicating company policies, procedures and objectives.
• Administers company safety program, including safety audits and reinforcing safety importance for all employees.
• Visits job sites and performs quality audits to ensure route work is efficient and cost-effective.
• Identifies issues that could affect overall reliability of customer equipment.
• Uses company financial reporting to review route management and callbacks; makes changes to improve profitability.
• Provides technical input to sales staff on scope of work and materials needed to bid repair work; calculates labor and material costs.

Skills

Customer Service

Attention to Detail

Interpersonal Skills

Organized

Time Management

Education

Bachelor's degree

Branch management experience or equivalent

Tools

Microsoft Excel

Microsoft Word

Job description

Elevated, the fastest-growing independent elevator services provider in the nation, is proudly powered by APi Group, a global leader in safety and specialty services. Elevated operates in 58 markets across 22 states, bringing together the industry’s best technicians to deliver exceptional service backed by APi Group's world-class corporate infrastructure. With over 500 locations globally, APi Group reinforces Elevated’ s local operations, ensuring our technicians can thrive and deliver innovative solutions that meet customer needs.

Both Elevated and APi Group share a commitment to creating a people-first culture that focuses on leadership development and professional growth. APi Group’s purpose, We Build Great Leaders drives both companies to empower employees at all levels. Whether at the local level or within the broader APi network, our teams are guided by a distinct leadership culture that fosters collaboration, innovation, and excellence. Together, we are redefining elevator services with entrepreneurial spirit, superior service, and a shared vision of becoming the global standard of excellence.

Responsibilities and Duties

• Essential duties and responsibilities:
• Supervises Route and Repair Technicians direction and training, and communicating company policies, procedures and objectives
• Administers company safety program. Includes performing safety audits when necessary and stressing the importance of safety to all employees
• Visits job sites and performs quality audits to insure that route work is being completed efficiently and in a cost effective manner
• Identify issues that could potentially affect the overall reliability of customer’s equipment
• Uses Company financial reporting review route management and callbacks
• Make necessary changes to improved profitability
• Provide technical input to sales staff on the scope of work and materials needed to bid repair work. Includes calculating labor and material costs
• Work with branch manager and service sales managers to address customer’s needs
• Maintains up-to-date knowledge of all federal, state and local elevator industry code requirements
• Maintains strong familiarity of industry products by reviewing equipment updates and supplier goods
• Administer parts program for contract service and repair to meet budget expectations and customer satisfaction
• Manages the elevator repair process and ensures repairs are completed in a efficient and cost effective manner
• Other duties assigned by Branch Manager

Qualifications and Skills

• Thorough knowledge of the elevator industry and general management methods within the elevator industry
• Bachelor's degree (only to be substituted with extensive industry and management experience); or two years' experience managing on a branch departmental level; or an equivalent combination of education and experience
• Ability to define problems collect data, establish facts and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form, and deal with several abstract and concrete variables.

Qualifications

Skills

Preferred

Expert

Customer Service

Expert

Attention to Detail

Expert

Microsoft Excel

Expert

Interpersonal Skills

Expert

Expert

Organized

Expert

OSHA Knowledge

Expert

Time Management

Expert

Microsoft Word

Expert

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.