Field Service Engineer III — Elevators & Diagnostics Leader

TK Elevator; Atlanta (GA); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) company match

Paid time off + holidays

Job summary

TK Elevator in Atlanta, GA is seeking an experienced Field Service Engineer III to provide technical support to field teams, manage digital content, and train field staff across multiple product lines. The role requires a strong background in elevator systems, diagnostics, and customer-focused problem solving.

The candidate should have a Bachelor’s degree or 10+ years in elevators, with OSHA 10, NEIEP/NEII or equivalent, and excellent communication skills.

Qualifications

• Bachelor’s degree or 10+ years relevant elevator work experience.
• QEI Certification preferred.
• NEIEP or NEII Certification or equivalent experience.
• OSHA 10hr Certificate.
• Ten (10) years or more equivalent elevator work experience required.
• Strong work experience or education in hydraulics, drives, electronics.
• Experience with digital content & guided diagnostics delivery systems.
• Experience with Quality management & tracking systems.
• Demonstrated ability to use test equipment and hand tools.
• Excellent written and verbal communication; ability to follow SOPs.

Responsibilities

• Provides technical assistance to the field organization covering most of the company’s current portfolio via digital content management.
• Leads the preparation of product support content for field use.
• Instructs others technically in products and processes.
• Creates digital performance feedback to the Operations, Quality, R&D Engineering and Manufacturing Groups.
• Trains Field Mechanics and Support Engineers, I-III as needed.
• Must be a subject matter expert in one or more product lines and components.
• Works under the minimal supervision of direct manager.

Skills

Customer service

Problem solving

Communication

Test equipment

MS Office

Education

Bachelor’s degree or 10+ years elevator experience

QEI Certification preferred

NEIEP or NEII Certification

OSHA 10hr Certificate

10+ years elevator experience

Job description

TK Elevator in Atlanta, GA is seeking an experienced Field Service Engineer III to provide technical support to field teams, manage digital content, and train field staff across multiple product lines. The role requires a strong background in elevator systems, diagnostics, and customer-focused problem solving.

The candidate should have a Bachelor’s degree or 10+ years in elevators, with OSHA 10, NEIEP/NEII or equivalent, and excellent communication skills.