Elevated Server — Expert Guest Experience

OM Internships; Los Angeles (CA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) matching

Unlimited PTO

Career growth opportunities

Job summary

Living Room in Los Angeles is seeking a Server to join our team. You will educate members and guests on the menu, allergies, and Living Room standards, while delivering a friendly and elevated dining experience.

The role requires collaboration with the team, accurate order entry, and proactive communication of allergies and guest needs. Responsibilities include completing service standards training, maintaining professional relationships, and adhering to health and safety policies.

Qualifications

• Minimum of 2+ years’ experience in a similar capacity.

Responsibilities

• Training: Complete Service Standards training to become well-versed in our products, service protocols, and property standards.
• Professional Relationships: Develop and maintain professional relationships with team members and leadership, fostering a collaborative and supportive work environment.
• Process Adherence: Ensure adherence to all trained processes by consistently completing checklists to maintain consistency in service delivery.
• Enhancing Dining Experiences: Positively influence the dining experience for members and guests by offering food and drink pairing recommendations, discussing specials, and driving sales through clear and approachable communication in alignment with Living Room Service Standards.
• Communication: Maintain open communication with Leadership and the Executive Chef, promptly advising them of any allergies or issues encountered during shifts to proactively mitigate risks.
• Checkout Reports: Complete all checkout reports at the conclusion of each shift to ensure a smooth transition and accurate record-keeping.
• Compliance: Adhere to health and safety policies, as well as all Company policies, procedures, standards, and local, state, and federal laws as applicable, to maintain a safe and compliant work environment.
• Guest Satisfaction: Accommodate special requests from guests or propose alternative solutions that align with business needs, seeking management guidance when necessary to provide suitable options.
• Order Accuracy: Verify that food orders are plated and coursed out correctly before serving them to members and guests, ensuring an excellent dining experience.
• Team Support: Assist the team whenever possible with expediting and managing service bar tickets to support timely delivery of all table orders.
• Cleanliness and Stocking: Maintain cleanliness and adequate stock levels in the server alley and bar area, including tasks such as silverware, plate, and glassware polishing.
• Menu Knowledge: Possess a deep understanding of the menu, with the ability to make informed menu suggestions when requested by members and/or guests.

Skills

Customer service

Communication

Teamwork

Attention to detail

Tools

POS knowledge

Job description

Living Room in Los Angeles is seeking a Server to join our team. You will educate members and guests on the menu, allergies, and Living Room standards, while delivering a friendly and elevated dining experience.

The role requires collaboration with the team, accurate order entry, and proactive communication of allergies and guest needs. Responsibilities include completing service standards training, maintaining professional relationships, and adhering to health and safety policies.