Elevate: Commercial Roofing Service Coordinator

Sterling Commercial Roofing, Inc.; Sterling (IL); On-site; USD 48,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision

401(k) with company match

Paid time off

Paid holidays

Job summary

Sterling Commercial Roofing, a Tecta America company, is seeking a Commercial Roofing Service Coordinator to support the Service Department’s operations in Northern Illinois, Eastern Iowa, and Southern Wisconsin. The role focuses on accurate record-keeping, processing work orders, warranties, and timely communications with customers.

You will collaborate with service technicians and office staff to maintain efficient service delivery.

Qualifications

• Minimum of three (3) years facilities services administrative experience, preferably in the Construction industry.
• Excellent Microsoft skills; Word and Excel experience and Outlook a plus.
• Strong communication and customer service skills.
• Outstanding organizational skills, time management, and ability to multi-task in a fast-paced environment.
• Bilingual English/Spanish a plus.

Responsibilities

• Provide administrative support to the Service Group in day-to-day processing of Work Orders, Billings, Proposals, Purchase Orders, and Reports.
• Prepare and proof documents and correspondence, including work orders, letters, memos, faxes, and reports.
• Maintain accurate database of service files and logs for document control.
• Track and update logs for estimates, change orders, submittals, and maintenance manuals.
• Maintain customer equipment database and contract renewals.
• Coordinate with service technicians to ensure work orders are opened and closed properly.
• Schedule or coordinate meetings or appointments and communicate with Service technicians.
• Fill requests for forms and supplies and assist with close out paperwork.
• Prepare Operation and Maintenance Manuals for small service projects.
• Support team on ongoing service projects with professional conduct.

Skills

Communication skills

Customer service

Organization

Time management

Multi-tasking

Attention to detail

Bilingual English/Spanish

Tools

Microsoft Office

Outlook

Job description

Sterling Commercial Roofing, a Tecta America company, is seeking a Commercial Roofing Service Coordinator to support the Service Department’s operations in Northern Illinois, Eastern Iowa, and Southern Wisconsin. The role focuses on accurate record-keeping, processing work orders, warranties, and timely communications with customers.

You will collaborate with service technicians and office staff to maintain efficient service delivery.