Commercial Roofing Service Coordinator

Sterling Commercial Roofing, Inc.; Sterling (IL); On-site; USD 48,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision

401(k) with company match

Paid time off

Paid holidays

Job summary

Sterling Commercial Roofing, a Tecta America company, is seeking a Commercial Roofing Service Coordinator to support the Service Department’s operations in Northern Illinois, Eastern Iowa, and Southern Wisconsin. The role focuses on accurate record-keeping, processing work orders, warranties, and timely communications with customers.

You will collaborate with service technicians and office staff to maintain efficient service delivery.

Qualifications

• Minimum of three (3) years facilities services administrative experience, preferably in the Construction industry.
• Excellent Microsoft skills; Word and Excel experience and Outlook a plus.
• Strong communication and customer service skills.
• Outstanding organizational skills, time management, and ability to multi-task in a fast-paced environment.
• Bilingual English/Spanish a plus.

Responsibilities

• Provide administrative support to the Service Group in day-to-day processing of Work Orders, Billings, Proposals, Purchase Orders, and Reports.
• Prepare and proof documents and correspondence, including work orders, letters, memos, faxes, and reports.
• Maintain accurate database of service files and logs for document control.
• Track and update logs for estimates, change orders, submittals, and maintenance manuals.
• Maintain customer equipment database and contract renewals.
• Coordinate with service technicians to ensure work orders are opened and closed properly.
• Schedule or coordinate meetings or appointments and communicate with Service technicians.
• Fill requests for forms and supplies and assist with close out paperwork.
• Prepare Operation and Maintenance Manuals for small service projects.
• Support team on ongoing service projects with professional conduct.

Skills

Communication skills

Customer service

Organization

Time management

Multi-tasking

Attention to detail

Bilingual English/Spanish

Tools

Microsoft Office

Outlook

Job description

Founded in 1986, Sterling Commercial Roofing, a Tecta America company, is the trusted choice for businesses across Northern Illinois, Eastern Iowa, and Southern Wisconsin. As the largest commercial roofing business in Illinois, we put people first—ensuring employee safety and delivering exceptional service and quality to our customers.

We are looking for a Commercial Roofing Service Coordinator to join our team.

The Service Coordinator is responsible for maintaining accurate and on‑time recording keeping relative to the Service Department's Operations. This individual will perform functions to support the work order process, including but not limited to ensuring that all charges related to work orders are posted properly and closed on a timely basis. They will also process warranty and product improvement claims and handle communications with customers in a professional manner.

Job Functions:

• Provide administrative support to the Service Group in the day‑to‑day processing of related paperwork required such as Work Orders, Billings, Proposals, Purchase Orders, Reports, etc.
• Prepare and proof documents and correspondence, including work orders, letters, memos, faxes, transmittals, reports, submittals, transmittals, requests for information, and purchase orders as needed.
• Maintain accurate database of all service related files and logs for document control and refrigeration management.
• Track and update logs for estimates, change orders, submittals, equipment releases, requests for information and operation and maintenance manuals.
• Maintain customer equipment database and contract renewals.
• Follow‑up with service technicians to make sure their work orders are opened and closed properly.
• Research information requests.
• Schedule or coordinate meetings or appointments.
• Communicate with Service technicians and provide them with paperwork required in the field.
• Fill requests from Servicemen for forms and needed supplies.
• Make copies and prints or send out to be processed as needed.
• Prepare Operation and Maintenance Manuals prior to completion of small service projects, when required.
• Assist on close out paperwork for projects.
• Work independently and within a team on special, nonrecurring and ongoing service projects.
• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
• Perform all other duties as assigned by management in a professional and efficient manner.

Knowledge, Skills & Experience:

• Must possess a minimum of three (3) years recent facilities services administrative experience, preferably in the Construction industry.
• Excellent Microsoft skills, preferably MS Office (Word and Excel), experience working with Outlook for e‑mails, scheduling, etc. a plus.
• Must possess excellent communication skills, customer service skills to serve both internal and external customers.
• Outstanding organizational skills, excellent time management, and the ability to multi‑task in a fast paced high volume environment.
• Ability to maintain flexible and positive attitude towards assignments.
• Track record of initiative and establishing priorities, and ownership of work is essential. Effective problem‑solving ability to research and satisfactorily resolve issues. o Must exhibit attention to detail and commitment.
• Overall this role will support a cooperative team climate conducive to maximize employee morale and productivity.
• Bilingual English/Spanish a plus

Hourly Rate - $24-$27 per hour.

Sterling Commercial Roofing, aTecta America company, offers a comprehensive benefits package including medical, dental, vision, 401(k) with company match, paid time off, paid holidays, etc.