Elevate Banking: Customer Care Specialist

United Bank; Whiteville (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

United Bank in Whiteville, NC is seeking a Customer Service Representative to greet customers, handle inquiries, and support branch operations. The role requires clear communication and the ability to work in a fast-paced environment.

Qualified candidates have a high school diploma, 1 year in call center or banking, and proficiency with Microsoft Office. Bilingual abilities in Spanish are a plus; training provided.

Qualifications

• High School diploma or equivalent required; Bachelor's degree preferred.
• Minimum 1 year of call center or banking experience, preferably in a customer facing role.
• Excellent verbal and written communication skills required; Spanish or additional language a plus.

Responsibilities

• Sitting and speaking for extended periods of time.
• Sufficient dexterity of hands and fingers to efficiently operate a computer keyboard, mouse and other computer components and ability to use telephone equipment.
• Ability to converse and exchange information with all levels of staff and customers.
• Ability to observe, perceive, identify, and translate data.

Skills

Verbal & written communication

Spanish language (plus)

Customer service mindset

Ability to learn new systems

Education

High School diploma or equivalent

Bachelor's degree preferred

Tools

Microsoft Office

Windows-based computing

Job description

United Bank in Whiteville, NC is seeking a Customer Service Representative to greet customers, handle inquiries, and support branch operations. The role requires clear communication and the ability to work in a fast-paced environment.

Qualified candidates have a high school diploma, 1 year in call center or banking, and proficiency with Microsoft Office. Bilingual abilities in Spanish are a plus; training provided.