Electronics Repair Technician & Customer Solutions

Best Buy; Cornelius (NC); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Well-being support

Job summary

Best Buy in Cornelius, NC seeks a Repair Agent to perform high quality repairs on consumer electronics and appliances. You will address unit symptoms, run tests, and provide clear explanations to customers about repairs and costs.

The role emphasizes accuracy, safety, and friendly service in a fast-paced setting. As part of a diverse team, you’ll learn Best Buy’s repair processes, use service tools, and educate customers on product maintenance.

Qualifications

• 6 months of experience diagnosing and repairing consumer electronics and/or appliances.
• Ability to communicate effectively with customers about repairs and costs.
• Experience working in a fast-paced environment.

Responsibilities

• Drives a positive customer experience by building relationships and providing solutions to their needs.
• Diagnoses, orders, and makes installations for product repairs.
• Contacts customers with quotes for repairs and answers questions regarding cost, product installation, and operation.
• Completes routine functionality and quality testing on all products.
• Partners with colleagues and leaders to manage work-in-process (WIP) repairs.

Skills

Diagnosis and repair of electronics

Customer communication

Team collaboration

Tools

Star and Smart Parts system

Parts Inventory System

Job description

Best Buy in Cornelius, NC seeks a Repair Agent to perform high quality repairs on consumer electronics and appliances. You will address unit symptoms, run tests, and provide clear explanations to customers about repairs and costs.

The role emphasizes accuracy, safety, and friendly service in a fast-paced setting. As part of a diverse team, you’ll learn Best Buy’s repair processes, use service tools, and educate customers on product maintenance.