Electronics Repair Tech & Customer Sales Specialist

IFIX Investment Group LLC; Florida; On-site; USD 32,000 - 52,000; Full time

Job summary

IFIX Investment Group LLC is seeking a skilled technician to diagnose, troubleshoot, and repair devices. You will work independently and with a team to develop new repair solutions while ensuring top-tier customer support.

The role requires hands-on repair experience, strong problem-solving abilities, and the capacity to explain technical issues in simple terms to customers. A flexible retail schedule and reliability are essential for success.

Qualifications

• Outstanding customer service skills.
• Excellent technical, problem solving, and analytical skills.
• Exceptional organization skills.
• Strong written and oral communication skills.
• Work well in team environment.
• Ability to work flexible retail schedule, including weekends and holidays.
• High school diploma or GED.
• A passing background check (criminal and drug test).
• Basic knowledge of Microsoft Office.

Responsibilities

• Diagnose, troubleshoot and repair devices.
• Provide recommendations for problem resolution.
• Explain complex technical issues to customers in a non-technical, simple to understand manner.
• Provide repair and replacement estimates to customers.
• Ensure that all repairs meet or exceed quality standards.
• Greet customers in a friendly manner and maintain a positive work environment.
• Answer phone calls to the store with a professional, courteous and friendly demeanor.
• Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations.
• Keep track of all devices and inventory while safeguarding all store stock.
• Utilize the point of sale system to maintain an accurate record of customer information and a real-time status of each repair.
• Maintain the cleanliness and professional appearance of the store.

Skills

Customer service

Problem solving

Analytical skills

Organization

Communication

Teamwork

Flexible retail schedule

Retail experience

Education

High school diploma or GED

Tools

Microsoft Office

Job description

IFIX Investment Group LLC is seeking a skilled technician to diagnose, troubleshoot, and repair devices. You will work independently and with a team to develop new repair solutions while ensuring top-tier customer support.

The role requires hands-on repair experience, strong problem-solving abilities, and the capacity to explain technical issues in simple terms to customers. A flexible retail schedule and reliability are essential for success.