Retail/Tech Associate - Smartphone & Electronic Repairs

Your Wireless, Inc.; Town of Smithtown (NY); On-site; USD 48,216,000 - 71,635,000; Full time

Benefits offered by this job

PTO

Health insurance

Vision insurance

Dental insurance

401k

Commission

Job summary

UBREAKIFIX is seeking an in-store tech solutions expert to diagnose, troubleshoot, and repair devices while helping customers choose the best solutions. You’ll sell the Home+ insurance program and strive to meet sales goals.

The role emphasizes strong customer service, teamwork, and the ability to explain technical issues in simple terms. Flexible hours, weekend availability, and a dynamic store environment are expected.

Qualifications

• Interest in technology and ability to learn new products/features.
• Outstanding customer service skills.
• Strong selling and follow-up capabilities.
• Excellent organizational skills and dependable.
• Good written and spoken communication.

Responsibilities

• Diagnose, troubleshoot and repair devices.
• Provide recommendations for problem resolution.
• Explain complex technician issues to customers in simple terms.
• Sell Home+ insurance program through Asurion.
• Meet or exceed sales goals.
• Provide repair and replacement estimates to customers.
• Ensure repairs meet UBreakiFix quality standards.
• Greet customers and maintain a friendly, five-star service environment.
• Answer calls professionally.
• Track devices and inventory; safeguard stock.
• Use POS to record customer information and repair status.
• Maintain store cleanliness and professional appearance.
• Other duties as assigned.

Skills

Interest in technology

Outstanding customer service

Strong selling and follow-up

Exceptional organizational skills

Strong written and oral communication

Attendance/Punctuality/Dependability

Education

High school diploma or GED

Associate's or Bachelor's degree preferred

Job description

Our In-Store Tech Solutions Experts have great passion for technology and connecting customers to products that enhance their everyday lives. We pride ourselves on having exceptional customer service while providing support and technical expertise. Greeting customers to provide diagnostics, troubleshooting, repairs, and protection. We help the community solve their electronic needs. We have solutions-based repairs, products, and services that help us build authentic connections with customers that drive long-lasting relationships. Working in a team based environment to support each other.

Responsibilities

• Diagnose, troubleshoot and repair devices.
• Provide recommendations for problem resolution.
• Explain complex technician issues to customers in a non-technical, simple to understand manner.
• Sell Home+ insurance program through Asurion.
• Meet or exceed sales goals.
• Provide repair and replacement estimates to customers.
• Ensure that all repairs meet or exceed uBreakiFix quality standards.
• Greet customers in a friendly manner and maintain a positive, fun work environment.
• Answer phone calls with a professional, courteous and friendly demeanor.
• Ensure that customers have an enjoyable five-star experience by providing superior customer service and exceeding customer expectations.
• Keep track of all devices and inventory while safeguarding all store stock.
• Utilize the point of sale system to maintain an accurate record of customer information and a real-time status of each repair.
• Maintains the cleanliness and professional appearance of the store.
• Other duties as assigned.

Basic Qualifications (Must Meet Some, Not All)

• Interest in technology and agility at learning new products and features.
• Ability to deliver great customer experiences in any environment.
• Invigorated by constant personal interaction.
• Outstanding customer service skills.
• Strong selling and follow-up skills.Exceptional organizational skills.
• Attendance/Punctuality/Dependability.
• Strong written and oral communication skills.
• Consistently personable and always maintaining a friendly team attitude.
• Ability to work flexible hours, including weekends and holidays.
• High school diploma or GED.
• Clean Driving record.

Preferred Qualifications

• 1-2 years experience in a sales environment and the ability to meet sales goals.
• 1-2 years customer service experience in a retail environment.
• Associate's Degree or Bachelor's degree is preferred.
• Bilingual spoken and written also preferred.

Compensation

• Competitive hourly pay plus uncapped commissions.
• Ongoing sales training.
• Serious career growth potential.
• A fun, professional, fast-paced team environment.
• All applicants may be subject to drug screening and/or background check.
• Supplemental pay types:
  • Commission pay (uncapped).

Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of – personnel so classified, and they may change at any time.

UBREAKIFIX is an equal opportunity employer M/F/D/V.

Job Details

• Job Types: Full-time, Part-time.
• Salary: $17.00/hr + Commission.
• Benefits: PTO, Health, Vision, Dental, 401k, and more.

Education

• High school or equivalent (Preferred).