Electronics Repair & Customer Solutions Specialist

IFIX Investment Group LLC; Brooksville (FL); On-site; USD 17,000 - 21,000; Full time

Job summary

IFIX Investment Group LLC is seeking a skilled technician in Brooksville, FL to diagnose, troubleshoot, and repair devices. You will assist customers, provide repair estimates, and maintain a positive store environment.

The role requires strong problem-solving abilities, excellent communication, and the ability to work a flexible retail schedule, including weekends and holidays. A background check is required and basic Microsoft Office knowledge is expected.

Qualifications

• Outstanding customer service skills.
• Excellent technical, problem solving, and analytical skills.
• Exceptional organization skills.
• Strong written and oral communication skills.
• Work well in team environment.
• Ability to work flexible retail schedule, including weekends and holidays.
• High school diploma or GED.
• A passing background check (criminal and drug test).
• Basic knowledge of Microsoft Office.

Responsibilities

• Diagnose, troubleshoot and repair devices.
• Provide recommendations for problem resolution.
• Explain complex technical issues to customers in a non-technical, simple to understand manner.
• Provide repair and replacement estimates to customers.
• Ensure that all repairs meet or exceed quality standards.
• Greet customers in a friendly manner and maintain a positive work environment.
• Answer phone calls to the store with a professional, courteous and friendly demeanor.
• Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations.
• Keep track of all devices and inventory while safeguarding all store stock.
• Utilize the point of sale system to maintain an accurate record of customer information and a real-time status of each repair.
• Maintain the cleanliness and professional appearance of the store.

Skills

Customer service mindset

Technical troubleshooting

Retail teamwork

Communication skills

Problem-solving

Organizational skills

Education

High school diploma or GED

Tools

Microsoft Office

Job description

IFIX Investment Group LLC is seeking a skilled technician in Brooksville, FL to diagnose, troubleshoot, and repair devices. You will assist customers, provide repair estimates, and maintain a positive store environment.

The role requires strong problem-solving abilities, excellent communication, and the ability to work a flexible retail schedule, including weekends and holidays. A background check is required and basic Microsoft Office knowledge is expected.