Electronic Services Specialist – Card & Payments

Socket.dev; Hawaii; On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

401(k) Plan

Paid Time Off

Job summary

UHFCU in Hawai'i is seeking an Electronic Services Specialist to support back-office operations for electronic services, including credit and debit cards, ACH, bill payment, and remote deposits.

The role requires at least two years in clerical/financial services, strong written and verbal communication, and solid computer skills; high accuracy and customer-service mindset are essential.

Qualifications

• High School degree or GED is required.
• Basic understanding of MS Office Suite is desired.
• Basic knowledge of financial institution applications.
• Two years clerical/financial institution/operations & customer service experience.
• Excellent verbal and written communication skills.
• Good analytical, creative, and problem-solving skills.
• Excellent computer skills.

Responsibilities

• Performs ACH processing, including exceptions and stop payments.
• Performs processing for the debit/credit card programs, including handling exceptions and processing disputes.
• Processes credit card payments.
• Inputs travel notifications for debit and credit cards.
• Monitors overdrawn accounts.
• Performs account maintenance on active and closed accounts.
• Responds to bill payment inquiries.
• Performs other duties as assigned.

Skills

Communication

Analytical thinking

MS Office

Customer service

Education

High school diploma or GED

Tools

Banking apps

Job description

UHFCU in Hawai'i is seeking an Electronic Services Specialist to support back-office operations for electronic services, including credit and debit cards, ACH, bill payment, and remote deposits.

The role requires at least two years in clerical/financial services, strong written and verbal communication, and solid computer skills; high accuracy and customer-service mindset are essential.