Card Services Specialist

University of Hawaii FCU; Honolulu (HI); On-site; USD 37,000 - 46,000; Full time

Benefits offered by this job

On-demand pay

Medical Insurance

Dental Insurance

401(k) with employer match

Paid time off 35+ days

Vacation cash-out

Flexible Spending Accounts

Life insurance

Long-term disability

EAP

Bus pass subsidy

Referral bonus

Professional development

Job summary

The University of Hawaii FCU is seeking an Electronic Services Specialist to support back-office electronic services, including ACH, debit/credit card programs, and bill payment. The role focuses on accuracy and reliability in processing transactions and maintaining accounts.

Strong communication skills and MS Office proficiency are essential. UHFCU offers competitive compensation, a comprehensive benefits package, and opportunities for professional development within a community-focused credit

Qualifications

• High School degree or GED is required.
• Two years clerical/financial institution/operations & customer service experience.
• Basic MS Office and financial applications knowledge.
• Excellent verbal and written communication skills.
• Ability to analyze and solve problems.

Responsibilities

• Process ACH, including exceptions and stop payments.
• Handle processing for debit/credit card programs and disputes.
• Process credit card payments and inputs travel notifications for cards.
• Monitor overdrawn accounts and perform account maintenance.
• Respond to bill payment inquiries and assist in audits as needed.

Skills

Verbal communication

Written communication

Analytical thinking

Problem solving

Computer skills

Education

High School diploma or GED

Job description

Salary Range: $37,000.00 To $46,000.00 Annually

DO YOU WANT TO MAKE A DIFFERENCE?

Join a spirited, dynamic team with Hawai`i's leading credit union as we make a difference in our community - providing financial value, exceptional service, and state-of-the-art convenience to our members.

Position Title:

Electronic Services Specialist

Department:

Electronic Services

FLSA Classification:

Non-Exempt

Reports to:

Electronic Services Manager

Employee Benefits

One great perk of working at UHFCU is we offer on-demand pay through our financial wellness provider. With the on-demand pay benefit, you can have the money you've already earned when you need it, so your time and money can work better for you. Get early access and get paid without waiting for your paycheck.

In addition to competitive pay, we are proud to offer a comprehensive benefits package.

• Medical Insurance which Includes Drug and Vision; Company pays 100% of Employee's Self-Coverage; PLUS, a Company Paid Subsidy Towards Family-Coverage
• Dental Insurance; Company Pays 100% of Employee's Self-Coverage and Employee Pays for Low Cost Family-Coverage
• Medical and Dental Plan Premium Waiver Option
• 401(k) Retirement Plan with Employer Match and Non-Elective Contribution (NEC)
• Eligible to Earn Thirty-Five (35+) Paid Days Off a Year
• Vacation Cash-Out Program
• Flexible Spending Accounts: Healthcare and Dependent Care (Pre-Tax Benefit)
• Company Pays for Employee Group Basic Life With AD&D Insurance
• Company Pays for Employee Long Term Disability Insurance
• Voluntary Accident Recovery, Critical Illness + Cancer, and Hospital Insurance
• Employee Assistance Program (EAP)
• Employee Loan Discount
• Company Subsidizes 50% for Adult Monthly Bus Pass
• Cash Reward Employee Referral Program
• Workiversary Cash Reward and Gifts
• Internal and External Professional Development Opportunities
• And Many More!

Position Purpose

This position performs back-office support for electronic services provided by the credit union. The department's responsibilities include credit and debit cards, ACH, bill payment, remote deposit capture, account maintenance, audits, and a variety of other back-office functions.

Essential Functions

• Performs ACH processing, including exceptions and stop payments.
• Performs processing for the debit/credit card programs, including handling exceptions and processing disputes.
• Processes credit card payments.
• Inputs travel notifications for debit and credit cards.
• Monitors overdrawn accounts.
• Performs account maintenance on active and closed accounts.
• Responds to bill payment inquiries.
• Performs other duties as assigned.

Performance Standards

• Meet strategic objective for service level (NPS).
• Meets established deadlines.
• Accurately process requests and transactions.
• Work performed in a timely manner.
• Member complaints kept to a minimum.
• Disputes are resolved within established timeframes.
• Reconciling items are resolved within established timeframes.
• Follow-up performed in a timely manner.No compliance issues.
• No audit issues.

Qualifications

Education/Certification:

High School degree or GED is required.

Required Knowledge:

Basic understanding of MS Office Suite is desired.

Basic knowledge of financial institution applications.

Experience Required:

Two years clerical/financial institution/operations & customer service experience.

Skills/Abilities:

Excellent verbal and written communication skills.

Good analytical, creative, and problem-solving skills.

Excellent computer skills.

Physical Activities and Requirements of this Position

Repetitive Motion:

Movements frequently and regularly required using wrists, hands, and/or fingers.

Communication Skills:

Must frequently convey detailed or important instructions of ideas accurately and quickly.

Visual Abilities:

Average visual acuity necessary to read, prepare and inspect documents or products.

Hearing:

Able to hear average or normal conversations and receive information.

Physical Strength:

Sedentary work (sitting most of the time). Able to lift and carry up to 25 lbs.

Reasoning Ability:

Able to apply common sense understanding to carry-out detailed instructions and to deal with problems involving variables.

Mathematics Ability:

Able to perform basic math skills including adding, subtracting, multiplying, and dividing using a calculator.

Language Ability:

Able to write and compose sentences with normal word order with present and past tenses, as well as a command of the English vocabulary.

Working Conditions

Air-conditioned, smoke-free office setting.

Attendance Requirements

Please note that scheduled attendance requirements may change due to business needs.

Business Hours

Monday through Saturday. Business hours are subject to change. Must be able to work additional hours, weekends, and holidays as needed.