Part-Time Electronic Monitoring Technician

Track Group, Inc.; Philadelphia (Philadelphia County); On-site; USD 30,600 - 37,400; Full time

Benefits offered by this job

Short-Term Disability Insurance

401(k) retirement plan with company match

Mentorship and leadership development programs

Job summary

A global leader in electronic monitoring solutions is seeking an Electronic Monitoring Technician in Philadelphia, PA. This role involves supporting accounts to ensure high customer satisfaction, managing GPS devices, and performing technical tasks. Ideal candidates will be self-starters with strong multitasking abilities and software proficiency. This position offers growth opportunities along a defined career path.

Qualifications

• Ability to multi-task in a fast-paced environment.
• Understanding of client processes is necessary.
• Software proficiency in client monitoring programs.

Responsibilities

• Daily operations and support of accounts.
• Set up offender profiles and complete schedules.
• Install and activate GPS devices.
• Manage inventory of GPS devices.

Skills

Quick learner

Reliable

Multi-tasking

Typing speed of 45 words per minute

Proficiency in Excel and monitoring software

Job description

Electronic Monitoring Technician

Track Group Inc., a global leader in the provision of advanced electronic monitoring and supervision solutions to the criminal justice/corrections market. For over 27 years, we have been providing our global clients with the industry's most reliable location tracking devices, complemented by flexible software, analytics, and app‑driven monitoring solutions along with multi‑level support services.

Base Pay Range

$34,000.00/yr - $34,000.00/yr

General Job Description

A key member of the Customer Service Team, the Electronic Monitoring Technician reports to the Senior Account Manager. This position maintains close, continuous support of accounts to ensure high customer satisfaction and retention through systematic customer contact, training activities, and implementation of new programs and requirements. The role works with on‑site Account Managers and Senior Account Managers to identify growth opportunities through the increased use of Track Group's continuum of products and services, as well as by day‑to‑day interaction with agency staff. The technician provides programmatic assistance to allow each customer to operate an effective program with high satisfaction levels. This position is located in our Philadelphia, PA office, and is a hands‑on technical role.

Responsibilities

• Daily Operations
• Setting up offender profiles, completing schedules, establishing GeoRules
• Activation/Installation of GPS Devices
• Unarchiving past offenders when necessary
• Advise in monitoring offender profiles, identifying daily alerts and providing reports to Probation Officers (if needed)
• Remove equipment once completed on the program, deactivate/uninstall offender profile, clean and test equipment for re‑use
• Assist GPS Probation staff in day‑to‑day GPS related needs
• Basic understanding of the client's processes
• On call for various weekend/holiday service needs
• Inventory management: maintain adequate inventory of GPS devices and equipment on‑site and communicate with On‑Site Account Manager of any inventory needs
• Triaging and repairing malfunctioning device/cuffs, photograph and return any damaged devices, maintain a log of all activations and deactivations at location
• Internal roles: work in a copacetic manner to coordinate and communicate with on‑site Account Manager as a team, assist with Senior Account Manager's on‑site needs, identify and report opportunities, issues, and concerns

Supervisory Responsibilities

None

Requirements & Competencies

• Must be a quick learner, reliable, and self‑starter
• Must be able to type at least 45 words per minute
• Multi‑task in a fast‑paced environment, and navigate on computer databases such as Excel and software programs used for monitoring clients
• Software proficiency in client monitoring programs
• In this position you will follow the holiday schedule of the client that you will be working with as discussed in your interview

Benefits

• Short‑Term Disability Insurance and an Employee Assistance Program provided at the company's expense
• Ability to contribute to a company‑sponsored 401(k) retirement plan with company match on contributions
• Opportunities for growth along our clearly defined Career Path, including mentorship and leadership development programs to help you achieve your career goals

Equal Opportunity Employer

Track Group Inc. is an Equal Opportunity Employer and is committed to providing a workplace free from discrimination. All qualified applicants will receive consideration for employment without regard to race, color, age, religion or belief, marital status, pregnancy status, sex, sexual orientation, gender identity, national origin, veteran status, or on the basis of disability.

Pay Transparency & Non‑Discrimination

Pay Transparency Non‑Discrimination Provision: The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.