Regional Account Manager - Central

Track Group, Inc; Naperville (IL); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Unlimited vacation

Medical Insurance

Dental & Vision

Life Insurance

Short-Term Disability

401(k) with match

Career growth

Job summary

Track Group Inc. in Naperville, IL is seeking a Regional Account Manager-Central to lead strategic account management, drive revenue growth, and ensure high levels of customer satisfaction across assigned accounts.

The role involves heavy client interaction, training, and coordination with Sales to maximize product adoption. The position requires frequent travel (up to 50%+), strong communication skills, and the ability to develop account plans and strategic growth initiatives for core

Qualifications

• Experience managing large client portfolios and delivering client-focused solutions.
• Ability to train customers on product usage and software.
• Strong communication and presentation skills.

Responsibilities

• Develop and maintain strategic relationships with assigned accounts.
• Identify growth opportunities and coordinate with Sales to close new opportunities.
• Provide customer training, onboarding, and ongoing support for Track Group products.
• Monitor account activity and ensure monthly performance reporting to leadership.
• Travel to customer sites up to 50%+ as needed to support accounts.
• Collaborate with cross-functional teams to meet revenue and timeline targets.

Skills

Account Management

Customer Training

Sales Coordination

Relationship Building

Travel Readiness

Job description

Track Group Inc., a global leader in the provision of advanced electronic monitoring and supervision solutions to the criminal justice/corrections market. For over 27 years, we have been providing our global clients with the industry’s most reliable location tracking devices, complemented by flexible software, analytics, and app-driven monitoring solutions along with multi-levels of support services. We have a proven record of success leveraging new tracking technologies to create valuable solutions for our customers and maximize investment returns for our shareholders.

General Job Description: Regional Account Manager-Central

A key member of the Customer Service & Account Management Team, the Regional Account Manager, will report to the Director of Account Management. Maintains close continuous support of assigned accounts to ensure high customer satisfaction and retention through systematic customer contact, training activities, and implementation of new programs requirements. Actively works with assigned accounts to identify growth opportunities through the increased use of Track Group’s continuum of products and Services. Provides programmatic assistance to allow each customer to operate an effective program with high satisfactions levels.

• Develops and delivers presentations and ongoing training on usages of Track Group’s equipment and software products to ensure customers’ effective and successful use of the programs.
• Identifies and evaluates ongoing customer training needs and conducts follow-up training as required.
• Completes, updates, and maintains customer contact information
• Monitors customer database and ensures contact every 90 days.
• Implement strategies to grow and retain assigned accounts and develop accounts profiles and accounts plans for each assigned account.
• Met revenue, profit, and timeline targets for growth in identified accounts.
• Coordinates all new sales opportunities with the Sales Representative
• Refer new sales and growth opportunities leads to Sales Representatives.
• Assist new customers in the implementation and the start-up of new monitoring programs.
• Assist Monitoring Center and CSS with host site Technical Support, including training and identifications of areas requiring follow-up training.
• Identify and develop relationships with Key customer’s contacts at the officer/user level including Officers, Agents, Program Managers and Directors.
• Provides programmatic assistance to users to ensure long-term usage and satisfaction with the system. Keeps abreast of incidents that require follow-up to ensure timely completion to the customers’ satisfactions.
• Utilize internal programs for reporting incoming calls, any equipment/software related issues.
• Assists with billing related administrative issues and price corrections and /or credits. (must be approved by Management)
• Provides products performance feedback to Customer Service Director and Support.
• Maintains customer information files with documentation, including equipment utilization and customer complaints. Maintain adequate inventory levels per contractual allowance.
• Assists Customer Service Director in conducting customer satisfactions surveys. Ensure follow through on problem areas.
• Provide monthly reports to respective Customer Service Director, indication of the month’s activities, growth, inventory levels and operational issues, action taken to resolve them, customer personnel and operational changes, field visit reports, online training reports, objectives for the following month, and business expense reports.
• Responsibilities can include 24-hour support for assigned accounts, either by phone or e-mail.
• Extensive Travel can be up to (50%+) within assigned accounts. Although Saturday and Sunday travel is rare it may be required.

Supervisory Responsibilities:

None.

Competencies:

• Knowledge and experience with criminal justice systems and government procurement process would be preferred.
• Understanding company operations.
• Ability to perform at a high level.
• Excellent communication skills.
• Strong organizational skills with a problem-solving attitude.

Travel Requirements:

• Availability to travel as needed.

• Generous amounts of time away from work to promote a healthy work-life balance. We offer unlimited paid vacation days in addition to observing 12 major holidays per year.
• Access to Medical, Dental and Vision insurances with a company contribution for you and any covered dependents.
• Life Insurance, Short-Term Disability Insurance and an Employee Assistance Program provided to you at the company’s expense.
• Ability to contribute to a company sponsored 401(k) retirement plan with a company match on your contributions.
• Opportunities for growth along our clearly defined Career Path, including mentorship and leadership development programs to help you achieve all of your professional goals.

Track Group Inc is an Equal Opportunity Employer and is committed to providing a workplace free from discrimination. All qualified applicants will receive consideration for employment without regard to race, color, age, religion or belief, marital status, pregnancy status, sex, sexual orientation, gender identity, national origin, veteran status, or on the basis of disability.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Position: Reports to the Naperville Office, customer sites and potential customer sites.

Physical Demands:

Adjusting or moving objects up to 20 pounds in all directions.

[ ] Never [X] Occasionally [ ] Constantly

Communicating with others to exchange information.

[ ] Never [ ] Occasionally [X] Constantly

Repeating motions that may include the wrists, hands and/or fingers.

[ ] Never [ ] Occasionally [X] Constantly

Operating machinery and/or power tools.

[X] Never [ ] Occuatng [ ] Constantly

Sedentary work that primarily involves sitting.

[ ] Never [ ] Occasionally [X] Constantly

Sedentary work that primarily involves standing.

[ ] Never [X] Occasionally [ ] Constantly

Light work that includes moving objects up to 20 pounds.

[ ] Never [X] Occasionally [ ] Constantly

Medium work that includes moving objects up to 50 pounds.

[ ] Never [X] Occasionally [ ] Constantly

Heavy work that includes moving objects up to 100 pounds or more.

[X] Never [ ] Occasionally [ ] Constantly

This job description is not designed or intended to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time by the company.