Assistant Electronic Monitoring Specialist - Massachusetts Probation Service Training & Operations Center

Massachusetts Trial Court; Clinton (MA); On-site; USD 69,000 - 102,000; Full time

Job summary

Massachusetts Trial Court in Clinton, MA seeks an Assistant Electronic Monitoring Specialist for the Probation Service Training & Operation Center. The role monitors GPS devices and remote breath alcohol testing, advises clients on compliance, and troubleshoots equipment issues. The position is designated as a Union role (OPEIU Local 6). Starting pay is $69,397.90 with a maximum of $102,281.40 per year.

Shifts include 7 A.M. – 3 P.M., 3 P.M. – 11 P.M., and 11 P.M.

Qualifications

• Education and Experience:
• Associate degree from an accredited college or university.
• Four (4) years of related work experience.
• Equivalent combinations of education and experience will be considered for meeting minimum qualifications.

Responsibilities

• Investigates and responds to equipment-generated alerts and troubleshoot issues.
• Maintains accurate notes and narratives in case management software.
• Communicates with probation, parole and DOC personnel, the WMU, and MPS staff as it relates to case-related alerts.
• Prepares warrants with the WMU and communicates with law enforcement.
• Answers telephone calls from court officials and clients with professional customer service.

Skills

Electronic monitoring equipment

Customer service

Communication

Problem solving

Education

Associate degree from an accredited college or university

Four years of related work experience

Job description

Official Title: Assistant Electronic Monitoring Specialist - Massachusetts Probation Service Training & Operations Center

Pay Grade: Grade 16S

Salary Range: 16S Entry Level Pay $69,397.90 to Pay Range Maximum $102,281.40

Starting Pay: $69,397.90

Salary Notes: This position is designated as a Union position. All new hires must start at the entry level rate for this role per the collective bargaining agreement/MOA with OPEIU, Local 6. Pay may advance within the salary band according to the CBA/MOU.

Departmental Mission Statement

Protecting and Building Safer, Healthier, Stronger Communities.

ORGANIZATIONAL PROFILE

https://www.mass.gov/orgs/massachusetts-probation-service

Notes

• The Electronic Monitoring Program is a 24 hour/7 day a week program of the Massachusetts Probation Service located at the Probation Training Academy in Clinton, MA.
• Employees working weekend (midnight Friday to midnight Sunday) will received a $1.00/hour weekend shift differential for all daytime hours worked, and will also receive an additional $1.00/hour for shifts beginning 2:00 PM or after.
• Employee working a 7.5 hours shift beginning at 2:00 pm or after and ending no later than 10:00 am are eligible for a $1.00 an hour shift differential.
• Employees are assigned to work one of the following shifts: First shift (7 A.M. to 3 P.M.); Second shift (3 P.M. to 11 P.M.); Third shift (11 P.M. to 7 A.M.).
• Applicants must indicate the shifts they are interested in working in the screening question when asked.
• A successful candidate may need to be available to work night and weekend shifts as the operational needs of the program require.
• A successful candidate must also be available to work extended shifts when it is required to maintain continuous coverage during shift changes.

Position Summary

Monitors probationers, parolees, and the Department of Corrections (DOC) inmates (clients) on the GPS monitoring and remote breath alcohol testing equipment, advises them on best practices to stay in compliance and troubleshoots any issues. Handles equipment-generated alerts, investigates and triages justice-involved client issues or potential violations, provides administrative support by completing warrants, working with public safety personnel and the day-to-day duties of the electronic monitoring office. Fields telephone calls from court officials, public safety personnel, and clients, and responds appropriately with good customer service. Communicates issues to supervisors, probation officers, the Warrant Management Unit (WMU), and MPS senior staff.
The Electronic Monitoring Unit is a 24 hour/7 day a week operation of the Massachusetts Probation Service, comprised of multiple shifts; including holidays, weekends, and possible extended shifts, located at the Massachusetts Probation Service Training and Operation Center (MTOC).

Supervision Received

Works under the direction of a Department Head.

Essential Functions and Responsibilities

• Investigates and responds to equipment-generated alerts and advises clients on best practices to stay in compliance and troubleshoots any issues.
• Answers telephone calls from Court Officials, clients and other case-related callers, which may include victims. Responds to inquiries, provides guidance to remedy issues raised by callers and ensures compliance which may include corrective action.
• Maintains accurate accounts of notes and narrative as it relates to investigation and troubleshooting within the software.
• Works with, probation, parole and DOC officers to monitor clients on GPS and remote breath alcohol equipment.
• Communicates issues to probation officers, parole officers, DOC personnel, the WMU, and MPS senior staff as it relates to case-related alerts and justice-involved client issues.
• Prepares and sends warrants, in conjunction with the WMU, and communicates with law enforcement.
• After victim-related warrant issuance, contacts victims via phone and initiates Victim Notification Protocol, if victim has requested notification.
• Processes schedules and client profile changes under WMU, MPS, Parole and DOC authorization.
• Maintains contact and develops working relationships with local probation departments and outside agencies.
• Investigates inquiries from local law enforcement including providing tracking information and completing crime correlation requests.
• Prepares statistical and narrative reports for Program Manager and Electronic Monitoring Coordinators.
• Performs administrative and clerical tasks.
• Performs other related duties as required.

Job Competencies

Ethics and Values: Communicates and demonstrates the ethics and values of the Trial Court.
Mission Driven: Employees are fully committed to fulfilling the Trial Court and associated Departmental missions.
Professional Development: Employees are committed to participating in ongoing Trial Court training and educational offerings to advance their professional development. Managers are equally committed to affording opportunities to those they supervise as scheduling permits.
Customer Service: Conducts oneself in a courteous and professional manner towards both Trial Court employees and the public.
Applied Knowledge: Knowledge of and ability to deal effectively with monitored populations, the public, as well as with court agency officials.
Adaptability: Understands the need to occasionally alter one’s duties to appropriately address changing court conditions at any moment.
Collaboration: Demonstrates flexibility and openness to modifications and adaptations suitable to the situation. Receptive to diverse ideas while respecting other’s opinions and roles.
Commitment to Diversity: Promotes an environment of diversity through understanding, respect, and positive communication with persons of varied racial, ethnic, economic, and cultural backgrounds.

Minimum Requirements

Education and Experience:

• Associate degree from an accredited college or university
• Four (4) years of related work experience
• Equivalent combinations of education and experience will be considered for meeting minimum qualifications.

Knowledge, Skills and Abilities

Knowledge of:

• Modern office equipment and technology, including computers and applicable software.
• Departmental and court policies and procedures.
• Case management.
• Electronic monitoring equipment.

Skill in:

• Organization and time management.
• Customer service.
• De-escalation and conflict resolution.
• Typing.
• Attention to detail.

Ability to:

• Establish effective working relationships with others.
• Multi-task in a fast-paced environment
• Maintain composure and respond to highly sensitive situations.
• Prepare clear and accurate reports.
• Maintain appropriate records.
• Maintain confidentiality of information.
• Communicate effectively, both orally and in writing.
• Work independently and follow oral and written instructions.
• Troubleshoot electronic monitoring equipment.

Supervisory Responsibility

This position does not require supervision of others.

Working Conditions

Work is frequently performed in office or similar indoor environments and in warehouses or file/storage environments.

Physical Demands

This position requires light work:
Exerting up to 20 pounds of force occasionally, up to 10 pounds of force frequently, and/or a negligible amount of force constantly having to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for the Sedentary Work category and the worker sits most of the time, the job is rated Light Work.