Electronic Health Records Technician, Telecom Agent, 6a-2:30p

Norton Healthcare, Inc.; Louisville (KY); On-site; USD 23,000 - 30,000; Full time

Job summary

Norton Healthcare, Inc. in Louisville, KY is seeking an Electronic Health Records Tech Telecom Agent to support patient needs within an in-office setting. You will manage Vocera communications, assist patients with MyChart, and process health information in Epic and related systems.

The role emphasizes patient care, call-center efficiency, and collaboration across Norton facilities. On-the-job training is provided, welcoming candidates with a passion for community health.

Qualifications

• No prior experience required; on-the-job training provided.
• Ability to assist patients with MyChart and navigate health information.
• Willingness to work in an in-office setting.

Responsibilities

• Announcing codes and pages through Vocera across Norton network
• Answering and transferring calls to the appropriate location
• Store, retrieve, review, assess, and process health information in both paper and electronic formats
• Provide customer support and guide patients through the MyChart app/website
• Request medical records to be mailed or faxed and log through Epic
• Assist patients with connecting to Zoom visits and general troubleshooting
• Answer calls from other healthcare entities and release records via phone, Epic, Mail and Fax

Skills

Customer service

Communication

Telecom support

Problem solving

Education

High School Diploma or GED

Associate Degree

Registered Health Information Technician

Tools

Epic

Vocera

MyChart

Job description

Responsibilities

Electronic Health Records Technicians complete a variety of tasks associated with supporting patient needs. These tasks range from supporting telecom call center operations, to providing contact center support, to collecting, assessing and processing of patient documentation. The work done by the Electronic Health Records Technician contributes to overall patient care, patient safety, revenue cycle management and continuous quality improvement.

• This is an in office position*

Electronic Health Records Tech Telecom Agent Responsibilities

• Announcing codes and pages through Vocera (Hospital communication system), throughout the Norton's network of Hospitals
• Answering and transferring calls to the appropriate location
• Store, retrieve, review, assess, and process health-related information in both paper format and electronic format
• Provide customer support and help guide patients through the MyChart app/website
• Request medical records to be mailed or faxed to Norton Healthcare and log through Epic (Norton digital medical record system)
• Assist patients with connecting to their zoom visits and general troubleshooting
• Answer calls from other healthcare entities and release records via request over the phone, Epic, Mail and Fax

Qualifications

No experience required. We provide comprehensive on the job training. If you want to learn more about the role, are passionate about taking care of patients and our community, we encourage you to apply.

Desired

• One year HIM
• High School Diploma or GED; Associate Degree
• Registered Health Information Technician