EHR & Telecom Technician – In-Office

Norton Healthcare; Louisville (KY); On-site; USD 36,000 - 48,000; Full time

Job summary

Norton Healthcare in Louisville is seeking an Electronic Health Records Technician to support patient care and administrative tasks across the Norton network. The role includes handling health information, assisting with MyChart access, and supporting care teams with Epic workflows.

No prior experience is required as comprehensive on-the-job training is provided. This in-office position emphasizes accurate record processing, strong communication, and patient-facing assistance to ensure quality

Qualifications

• No experience required; on-the-job training provided.
• Ability to support patient needs and navigate healthcare systems.
• Familiarity with patient data handling is a plus.

Responsibilities

• Announce codes and pages via Vocera within Norton Hospital network.
• Answer and transfer calls to appropriate locations.
• Store, retrieve, and process health records in paper and electronic formats.

Skills

Customer support

Telecom operations

MyChart support

Epic workflows

Record processing

Education

High School Diploma or GED

Associate Degree

Registered Health Information Technician

Tools

Vocera

Epic

Job description

Norton Healthcare in Louisville is seeking an Electronic Health Records Technician to support patient care and administrative tasks across the Norton network. The role includes handling health information, assisting with MyChart access, and supporting care teams with Epic workflows.

No prior experience is required as comprehensive on-the-job training is provided. This in-office position emphasizes accurate record processing, strong communication, and patient-facing assistance to ensure quality