Electronic Health Records Technician, Telecom Agent, 6a-2:30p

Norton Healthcare; Louisville (KY); On-site; USD 36,000 - 48,000; Full time

Job summary

Norton Healthcare in Louisville is seeking an Electronic Health Records Technician to support patient care and administrative tasks across the Norton network. The role includes handling health information, assisting with MyChart access, and supporting care teams with Epic workflows.

No prior experience is required as comprehensive on-the-job training is provided. This in-office position emphasizes accurate record processing, strong communication, and patient-facing assistance to ensure quality

Qualifications

• No experience required; on-the-job training provided.
• Ability to support patient needs and navigate healthcare systems.
• Familiarity with patient data handling is a plus.

Responsibilities

• Announce codes and pages via Vocera within Norton Hospital network.
• Answer and transfer calls to appropriate locations.
• Store, retrieve, and process health records in paper and electronic formats.

Skills

Customer support

Telecom operations

MyChart support

Epic workflows

Record processing

Education

High School Diploma or GED

Associate Degree

Registered Health Information Technician

Tools

Vocera

Epic

Job description

Electronic Health Records Technicians complete a variety of tasks associated with supporting patient needs. These tasks range from supporting telecom call center operations, to providing contact center support, to collecting, assessing and processing of patient documentation. The work done by the Electronic Health Records Technician contributes to overall patient care, patient safety, revenue cycle management and continuous quality improvement.

*This is an in office position*

Electronic Health Records Tech Telecom Agent Responsibilities:

• Announcing codes and pages through Vocera (Hospital communication system), throughout the Norton network of Hospitals
• Answering and transferring calls to the appropriate location
• Store, retrieve, review, assess, and process health-related information in both paper format and electronic format
• Provide customer support and help guide patients through the MyChart app/website
• Request medical records to be mailed or faxed to Norton Healthcare and log through Epic (Norton digital medical record system)
• Assist patients with connecting to their zoom visits and general troubleshooting
• Answer calls from other healthcare entities and release records via request over the phone, Epic, Mail and Fax

Qualifications

No experience required. We provide comprehensive on the job training.

Desired

• One year HIM
• High School Diploma or GED; Associate Degree
• Registered Health Information Technician