Registrar, Norton Weight Management Services, Days 730a-4p

Norton Healthcare, Inc.; Louisville (KY); On-site; USD 30,000 - 36,000; Full time

Job summary

Norton Healthcare, Inc. in Louisville, KY is seeking a front desk registrar to support patient flow and accuracy at registration.

You will register patients in computerized systems, collect demographic and insurance information, and verify data across all systems. The role emphasizes courteous customer service, handling telephone interactions, scheduling appointments, obtaining authorizations for tests and admissions, and coordinating communications while maintaining chart accuracy.

Qualifications

• No experience required; on-the-job training provided.
• One year in a healthcare setting is a plus.

Responsibilities

• Registers patients in computerized systems and collects demographic and insurance information.
• Verifies data across all systems and collects payments per policy.
• Schedules patient appointments and diagnostic tests; secures pre-certifications or authorizations.
• Handles inbound calls with courteous, professional customer service and routes messages.
• Coordinates correspondence and files charts accurately.

Skills

Customer service

Data entry

Computer skills

Education

High School Diploma or GED

Tools

EMR systems

Job description

Responsibilities

Performs registration in computerized systems, with a high level of computer experience. Performs pre-registration, enters date-of-service upon patient arrival and arrives patient in EMR. Obtains current demographic and insurance information at each patient encounter, verifies information is correctly entered into all systems. Obtains payment from patients per Norton Healthcare collection policy. Sends missed appointment letter to patients. Has knowledge of insurance carriers. Secures referrals to PCP or specialist if needed. Schedules patient appointments in electronic scheduling system. Schedules diagnostic tests and consults. Secures precerts/authorizations for diagnostic tests and admissions/transfers. Answers in-coming telephone calls, prioritizes and routes appropriately. Takes complete telephone messages, prioritizes and routes appropriately. Provides callers with exceptional customer service with telephone interactions. Coordinates incoming and outgoing correspondence. Files appropriately in patient chart. Assists with chart preparation.

Qualifications

No experience required. We provide comprehensive on the job training.

Desired:

• One year in a healthcare setting
• High School Diploma or GED