Electronic Banking Service Representative

WAYNE BANK; Honesdale (Wayne County); On-site; USD 38,000 - 56,000; Full time

Job summary

Wayne Bank is seeking an Electronic Banking Service Representative to handle customer requests by phone and via online channels. The role includes processing ACH/Wire transfers, setting up Remote Deposit Capture, and supporting Treasury Management services.

The position requires 1 year of banking experience, a high school diploma, and strong communication plus computer skills. It is a full-time on-site role located at 717 Main Street, PA.

Qualifications

• High school diploma or equivalent required.
• At least 1 year of banking or customer service experience.
• Strong communication and computer skills required.

Responsibilities

• Assist customers via telephone and direct calls to service partners.
• Provide online, mobile, and telephone banking support and maintenance.
• Perform tasks for central file, account maintenance and new accounts.
• Set up and process electronic funds transfers (ACH and Wire).
• Process Remote Deposit Capture, Positive Pay and Treasury services.
• Complete reconciliations as assigned.

Skills

Communication

Interpersonal skills

Organizational skills

Typing

Computer literacy

Word

Excel

Education

High School Diploma or equivalent

Tools

Word

Excel

Banking software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Electronic Banking Service Representative

Full Time 717 Main Street, PA, US

6 days ago Requisition ID: 1680

Salary Range : Service Representative I and II

Duties: Responsible for assisting with customer requests via telephone and responds or directs calls to the appropriate service partners in a timely manner. Provides seamless service for any customer requests in accordance with established bank standards. Online banking, mobile banking, and telephone banking customer service and maintenance. For new and existing accounts, performs various assigned tasks related to the bank’s central file, account maintenance and new account processing. Responsible for setup, customer service, and processing electronic fund transfers for ACH and Wire processing. Responsible for setup, customer service, and processing of Remote Deposit Capture, Positive Pay and Treasury Management Services. Completing reconcilements as assigned.

Skills:Excellent communication, organizational and interpersonal skills. Moderate typing skills and moderate to advanced computer skills with knowledge of WORD and EXCEL required. Comprehensive knowledge of all bank forms and documents.

Experience: A minimum of 1 year of prior banking experience required.

Education: High School Diploma or equivalent.