Deposit Operations Service Representative

WAYNE BANK; Honesdale (Wayne County); On-site; USD 36,000 - 48,000; Full time

Job summary

Wayne Bank is looking for a Deposit Operations Service Representative to handle internal and external customer inquiries and requests in a timely, accurate manner. This role will support Community Offices and back‑office personnel, ensuring processing is completed per bank policies and regulatory requirements.

Responsibilities include processing daily items, debit card maintenance, and account verifications, with strong emphasis on accuracy and customer service.

Qualifications

• High School Diploma or equivalent required.
• Strong communication and organizational abilities.
• Experience in banking is preferred but not required.

Responsibilities

• Process daily exception items, overdrafts, stop payments, and related tasks.
• Provide first‑class customer support and coordinate with bank partners.

Skills

Communication

Organization

Interpersonal skills

Microsoft Office

Excel

Microsoft Teams

Education

High School Diploma or equivalency

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Deposit Operations Service Representative

Full Time 717 Main Street, PA, US

9 days ago Requisition ID: 1666

Salary Grade

Service Representative I or II (Based on experience)

Duties

Respond to internal and external customer service inquiries and requests in a timely and accurate manner; direct calls and inquiries to the appropriate bank service partner(s) for successful processing and conclusion. Assist Wayne Bank’s Community Offices and back-office personnel in providing first‑class customer support. Ensure that customer requests are completed within required timelines and in accordance with established bank policies, procedures, and regulatory requirements.

Responsibilities

include processing of daily exception items, overdrafts, stop payments, chargeback returns, debit card maintenance, account maintenance, delayed availability holds, and telephone transfers; performs deposit and card processing and related functions, including but not limited to, customer verifications, debit card processing and maintenance, document research requests, legal item reviews and processing, document imaging, as well as other duties as assigned.

Skills

Good communication, organizational, and interpersonal skills; moderate to advanced computer skills including knowledge of Microsoft Office, Teams, Word, and Excel. Effective verbal and written communication skills, good interpersonal skills, and the ability to multi-task in a team‑based environment is preferred. Knowledge of banking deposit regulations, forms, and documents is also preferred.

Experience

Prior banking, financial, deposit, and/or teller experience preferred, but not required.

Education

High School Diploma or equivalency.