Electronic Banking Specialist

First Bank & Trust Co.; Duncan (OK); On-site; USD 35,000 - 45,000; Full time

Job summary

First Bank & Trust Co. in Duncan, Oklahoma is seeking a dedicated individual for the position responsible for assisting in the daily administration of electronic banking services. This includes areas such as Cash Management, Mobile Banking, and Online Account Opening.

The ideal candidate will have a High School diploma, strong customer service skills, and proficiency in computer applications. The role demands attention to detail and the ability to problem-solve effectively while providing exceptional service.

Qualifications

• High School diploma or equivalent.
• Customer service experience.
• Knowledge of banking and deposit account regulations preferred.
• Proficient in Windows applications and MS Office.

Responsibilities

• Assist with daily administration of electronic banking services.
• Provide customer support including initial setup and maintenance.
• Process account opening applications and monitor banking activities.
• Train new staff on electronic products offered.

Skills

Customer service experience

Proficient computer skills

Strong verbal and written communication skills

Organizational skills

Ability to problem solve and multi-task

Education

High School diploma or equivalent

Tools

MS Office

Windows applications

Job description

JOB SUMMARY

This position is responsible for assisting with performing the daily administration and support relative to the bank’s electronic banking services to include Cash Management, Mobile Banking, Online Account Opening and E-Statements.

ESSENTIAL JOB FUNCTIONS

• Provide internal & external support, to include direct contact with customers, initial set up, review and maintenance for electronic banking services.
• Respond to customer inquiries received via Text Concierge, working with other departments as needed to provide the proper feedback.
• Process removal of signers from accounts, researching and removing CIF from all electronic banking services as applicable to customer.
• Process Mobile Deposit Items, as well as reviewing daily Mobile Deposit Enrollments.
• Process new Cash Management accounts, ensure all forms and contracts have been properly filled out and signed.
• Monitor, review and adjust Cash Management customer ACH/Wire limits.
• Audit originator company debit files for Cash Management.
• Process online account opening applications, ensure customers have been notified and accounts properly opened.
• Monitor and review Bank to Bank activity, and reports.
• Review various reports to assist in detecting potential electronic banking fraud.
• Train new FSRs on electronic products offered.
• Must be able to meet attendance and punctuality standards.
• Effectively work and cooperate with supervisors, co-workers and customers.
• Follow the direction of the supervisor.

ADDITIONAL RESPONSIBILITIES

• Perform other duties and projects as required by management.

MINIMUM QUALIFICATIONS FOR CONSIDERATION

• High School diploma or equivalent.
• Customer service experience.
• Knowledge of banking and deposit account related rules and regulations preferred.
• Proficient computer skills including Windows applications, MS Office, Word, and Excel, 10 key, typing skills.
• Ability to problem solve and multi task.

KNOWLEDGE, SKILLS, AND ABILITIES

• Demonstrate accuracy in working with detailed data in a deadline-oriented environment.
• Ability to maintain a high degree of confidentiality.
• Strong verbal and written communication skills.
• Strong interpersonal skills: able to work well with a wide range of people.
• Strong organizational and time management and analytical skills.
• Demonstrate dependability through good attendance and adherence to timelines and schedules.
• Strong follow through on projects and deliverables.
• Demonstrate resourcefulness and ability to take initiative in development and completion of projects.
• Strong sense of customer service.

PHYSICAL REQUIREMENTS

This work is sedentary and requires the following physical activities:

• Sitting for long periods of time; occasional bending, squatting, kneeling, stooping; good finger dexterity and feeling; frequent repetitive motions; talking, hearing, and visual acuity.
• Frequent lifting (up to 25 pounds of paper supplies or minor office equipment).
• Driving to client locations and other sites as needed.

WORKING CONDITIONS

Normal office environment.

EEO STATEMENT

First Bank & Trust Co. is an Equal Opportunity Employer and is committed to providing an environment free of harassment and discrimination. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources at 580-255-1810.