Electronic Banking Representative - PA

Mid Penn Bank - Millersburg Branch; Harrisburg (Dauphin County); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical plans

FSA

Dental & Vision

Life insurance

401(k) match

Paid time off

Disability insurance

Tuition reimbursement

Job summary

Mid Penn Bank is seeking an Electronic Banking Representative to support electronic banking services and assist customers with online and mobile platforms in Harrisburg area. The role requires providing accurate service, handling calls, and contributing to project testing and improvements.

The position emphasizes teamwork, compliance, and opportunities to grow within a comprehensive benefits package and a culture of service excellence.

Qualifications

• High school diploma or equivalent; specialized banking operations education and training.
• A minimum of two (2) years' experience in related positions normally required.

Responsibilities

• Assists customers with electronic banking programs and services.
• Assists customers with telephone banking issues, including password resets and system functionality explanations.
• Scans and imports documents to cold storage system.
• Supports various electronic banking programs including Internet Banking, Online bill pay, Mobile banking, Zelle, External Transfer Services, and Business Banking.
• Participates in electronic banking related committee meetings and testing during conversions or upgrades.
• Maintains awareness of new business opportunities and refers customers to appropriate staff.
• Performs account reconciliation and assists in improving electronic banking services.

Skills

Reading

Writing

Mathematics

Communication

Computer skills

Training

Education

High school diploma or equivalent

Banking operations training

Tools

Telephone banking system

Internet Banking

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Electronic Banking Representative - PA

Regular Full Time Bristol, PA, US

2 days ago Requisition ID: 3361

A great banking experience starts with a great team! Mid Penn Bank is actively seeking an Electronic Banking Representative in Harrisburg, Halifax or Bristol, PA.

We believe that our ongoing success depends upon a skilled, satisfied, and valued work force. As a member of our team, you can expect opportunities to develop your skills to help you excel in your role and achieve your professional career goals. We offer a comprehensive range of flexible benefits to support your personal and financial well-being. Our inclusive culture encourages all employees to share ideas, collaborate, and contribute to the values that make us a winning team for our customers, shareholders, and communities.

Position Overview

The Electronic Banking Representative is responsible for performing various duties to support the electronic banking function while providing efficient and accurate electronic banking service to the company’s customers. As an integral member of the Electronic Banking team, this individual will assist other team members and the immediate supervisor to support department operations.

Essential Duties and Responsibilities

• Assists customers with electronic banking programs and services.
• Assists customers with telephone banking issues, including password resets, explaining system functionality, etc. Performs file maintenance on system, such as adding and deleting accounts, changing member status or name and address and monitoring closed accounts.
• Scans and imports documents to cold storage system.
• Supports various programs and services relating to electronic banking including Internet Banking, Online bill pay, Mobile banking, Zelle®, External Transfer Services, Business Banking, interacting with Corporate Cash Management team members, interacting with Online account opening team members and supporting other electronic banking services as developed.
• Participates in appropriate electronic banking related internal committee meetings.
• Participates in testing and validating systems during conversions, upgrades, etc.
• Maintains an awareness of new business opportunities with customers; actively refers customers to appropriate customer service personnel as warranted and when these opportunities are available.
• Performs account reconciliation services.
• Recommends improvements for the company’s electronic banking services as appropriate.
• Answers calls and supports the Call Center team, as necessary, as well as financial center employees & operations teams. Assists callers or routes calls as appropriate. Helps caller with issues that are within knowledge and capability to assist.
• Assists customers with electronic banking programs and services, including taking incoming and making outgoing calls to customers.
• Responds to inquiries relating to his/her particular area, or to requests from other company personnel, customers, etc., within given time frames and within established policy.
• Completes daily reports/reviews and completes tasks associated with each respective report.
• Coordinates specific work tasks with other personnel within the department as well as with other departments in order to ensure the smooth and efficient flow of information.
• Cross-trains in the Cards area, making outbound calls to customers related to fraud cases, ID verification, card service request forms, and other debit card assignments from time to time.
• Remains aware of account changes and regulation changes as applicable to electronic banking services and supports development of changes in Electronic Banking Department procedures, as necessary.
• Aids in reviewing, updating and writing SOX workflows as necessary, as well as assisting in updating daily workflow procedures
• Assists the immediate supervisor with various administrative tasks to support department operations, as directed; may also be assigned special projects.
• Responsible for communication with all relevant department staff and supervisor regarding any issues/concerns, customer impacting contact.
• Performs tasks, which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual circumstances.
• Regular and predictable attendance is required.

Education & Qualifications

• A high school diploma or equivalent; specialized banking operations education and training.
• A minimum of two (2) years' experience in related positions normally required.

Skill(s)

Proficient reading, writing, grammar, and mathematics skills; proficient interpersonal relations and communicative skills; proficient computer skills; technical supervisory skills sufficient to provide guidance and training to Electronic Banking Representative(s); ability to sit, stand, walk, bend, stoop, reach with hands or arms, use hands to manipulate objects, handle or feel, and lift items weighing 40 lbs. or less; visual, auditory and speaking skills.

Equipment/Machines

• Telephone
• Printer
• Calculator
• Copy machine
• ATM

Pay Transparency

We set standard salary ranges for our roles based on the position, function, and responsibilities, as benchmarked against similarly sized companies in our industry. Specific compensation offered will be determined based on a combination of factors including the candidate’s knowledge, skills, depth of work experience, and relevant licenses/credentials. The salary range may vary based on geographic location.

Mid Penn Bank offers a comprehensive benefits package to those who qualify.

• This includes medical plans with prescription drug coverage
• flexible spending account, dental and vision insurance
• life insurance
• 401(k) program with employer match and employee stock purchase plan
• paid time off, paid holidays
• disability insurance coverage, parental leave
• employee assistance program
• and tuition reimbursement

In addition, all employees are eligible to participate in mentorship programs, receive individualized development and career counseling, and participate in Mid Penn University courses and development programs.

EEO Statement

Qualified applicants are considered without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, genetic information, pregnancy, disability, or protected veteran status. We also comply with all applicable laws governing employment practices and do not discriminate on the basis of any unlawful criteria.

Equal Opportunity Employer–Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity

Sponsorship Statement

As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Mid Penn Bank currently or in the future.