IT STATEWIDE ASSOCIATE ENGINEER 1-4 (DCO/OTS)

State of Louisiana; Baton Rouge (LA); On-site; USD 70,000 - 90,000; Full time

Job summary

The State of Louisiana's Division of Administration/Office of Technology Services seeks a high-level technical lead for database systems within the Data Center Operations Section. The role requires advanced skills in database platforms, on-premises, virtualization, and cloud environments, plus coordination with vendors and internal teams.

The incumbent will manage planning, design, backup/recovery, performance tuning, high availability, security, and documentation, while guiding developers and

Qualifications

• Two years of experience in information technology; OR
• Six years of full-time work experience in any field; OR
• An associate's degree in information technology; OR
• A bachelor’s degree.

Responsibilities

• Performs day-to-day administration, maintenance, and support of database systems serving multiple state agencies and critical business applications.
• Installs, configures, upgrades, patches, monitors, and maintains database platforms in on-premises, virtualized, and cloud environments.
• Performs database backup and recovery, performance monitoring and tuning, capacity management, security configuration, and high availability and disaster recovery support.
• Coordinates database maintenance activities, including after-hours work when required to meet business availability requirements.
• Works with vendors and internal technical teams to troubleshoot database software and configuration issues and implement appropriate solutions.
• Provides technical support and guidance to application developers, system administrators, technical support personnel, and end users regarding database configuration, performance, connectivity, availability, and functionality.
• Develops and maintains technical documentation, procedures, configuration standards, and operational runbooks.
• Performs problem determination and resolution for database-related incidents and service requests reported by application users and technical staff.
• Provides Tier 2 and Tier 3 technical support based on the complexity of the issue and established support procedures.
• Investigates database availability, performance, connectivity, backup and recovery, security, and application-related issues using database monitoring, diagnostic, logging, and performance analysis tools.
• Coordinates with application, infrastructure, network, security, cloud, and vendor teams to troubleshoot issues and identify root causes. Documents resolutions and follows up with users and technical teams as necessary.
• Provides database administration and technical support for assigned projects and initiatives.
• Participates in the design, implementation, testing, deployment, and maintenance of database solutions, including new database installations, upgrades, migrations, high availability configurations, disaster recovery solutions, and cloud database implementations.
• Assists with evaluating and implementing database tools and technologies.
• Uses scripting and automation to improve routine database administration tasks and operational efficiency.
• Works with senior database administrators and other technical teams on complex projects and technical issues.
• Participates in knowledge-sharing and training activities and develops familiarity with database technologies, cloud services, automation practices, security practices, and enterprise database standards.
• Provides technical advice and assistance to management, application teams, system administrators, and other technical personnel regarding database administration, capacity planning, performance, availability, security, backup and recovery, and emerging database technologies.
• Assists with technology evaluations, product research, and technical planning activities.
• Keeps current with database technology, cloud services, automation tools, security practices, vendor recommendations, technical documentation, and industry trends relevant to the State's database environment.
• Performs other duties as assigned to provide reliable, secure, and effective database services.

Skills

IT experience

Education

Bachelor's degree

Associate's degree in information technology

Job description

About This Job

The Division of Administration/Office of Technology Services has a vacancy. This position is located in the Data Center Operations Section. Req. 227096

The Office of Technology Services aims to be a responsible partner in delivering innovative, effective, and reliable solutions that support and enhance the IT functions within Executive Branch Departments. The Office of Technology Services will work to increase the return on the State's investment in technology by promoting smart decision-making, solving problems intelligently, increasing the rate of project success, and fostering a skilled and professional staff.

This is a high level technical support position requiring the ability to provide technical leadership in the implementation and management of complex database systems. The incumbent will possess advanced, specialized skills in database platforms and software. The nature of the work is highly complex and requires a deep understanding of people, processes and technology within the context of a large enterprise and government environment. The incumbent is required to have in-depth database planning, design, and analysis skills. The incumbent may be required to coordinate and serve as liaison with multiple vendors for in-house and outsourced database related initiatives.

The Division Of Administration Is The State Government’s Management Arm And The Hub Of Its Financial Operations. Division Offices Perform a Wide Variety Of Activities Including The Following:

• Overseeing the state’s capital construction program
• Working to provide state and federal grants for community development
• Development of the state budget
• Providing technology services
• Giving agencies guidance in the state purchasing and contracting process as they seek goods and services
• Administering a program that provides federal funds to help Louisiana residents recover from a series of devastating hurricanes

Minimum Qualifications

• Two years of experience in information technology; OR
• Six years of full-time work experience in any field; OR
• An associate's degree in information technology; OR
• A bachelor’s degree.

Experience Substitution

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any area. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any area.

Note

A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.

Note

Any college hours or degree must be from an accredited college or university.

Job Specification

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties

• Performs day-to-day administration, maintenance, and support of database systems serving multiple state agencies and critical business applications. I
• Installs, configures, upgrades, patches, monitors, and maintains database platforms in on-premises, virtualized, and cloud environments.
• Performs database backup and recovery, performance monitoring and tuning, capacity management, security configuration, and high availability and disaster recovery support.
• Coordinates database maintenance activities, including after-hours work when required to meet business availability requirements.
• Works with vendors and internal technical teams to troubleshoot database software and configuration issues and implement appropriate solutions.
• Provides technical support and guidance to application developers, system administrators, technical support personnel, and end users regarding database configuration, performance, connectivity, availability, and functionality.
• Develops and maintains technical documentation, procedures, configuration standards, and operational runbooks.
• Performs problem determination and resolution for database-related incidents and service requests reported by application users and technical staff.
• Provides Tier 2 and Tier 3 technical support based on the complexity of the issue and established support procedures.
• Investigates database availability, performance, connectivity, backup and recovery, security, and application-related issues using database monitoring, diagnostic, logging, and performance analysis tools.
• Coordinates with application, infrastructure, network, security, cloud, and vendor teams to troubleshoot issues and identify root causes. Documents resolutions and follows up with users and technical teams as necessary.
• Provides database administration and technical support for assigned projects and initiatives.
• Participates in the design, implementation, testing, deployment, and maintenance of database solutions, including new database installations, upgrades, migrations, high availability configurations, disaster recovery solutions, and cloud database implementations.
• Assists with evaluating and implementing database tools and technologies.
• Uses scripting and automation to improve routine database administration tasks and operational efficiency.
• Works with senior database administrators and other technical teams on complex projects and technical issues.
• Participates in knowledge-sharing and training activities and develops familiarity with database technologies, cloud services, automation practices, security practices, and enterprise database standards.
• Provides technical advice and assistance to management, application teams, system administrators, and other technical personnel regarding database administration, capacity planning, performance, availability, security, backup and recovery, and emerging database technologies.
• Assists with technology evaluations, product research, and technical planning activities.
• Keeps current with database technology, cloud services, automation tools, security practices, vendor recommendations, technical documentation, and industry trends relevant to the State's database environment.
• Performs other duties as assigned to provide reliable, secure, and effective database services.

Position-Specific Details

Appointment Type

This vacancy will be filled by promotion of a current permanent status Office of Technology Services employee. A permanent status employee may be required to serve a new probationary period in lieu of promotion.

Career Progression

This position may be filled as an IT Statewide Associate Engineer 1, 2,3 or 4, depending on the level of experience of the selected applicant.

Compensation

The Salary range listed on the job posting reflects the pay grade minimum and maximum for the IT Statewide Associate Engineer 1 job title. The salary range pay grade minimum and maximum for the other levels of the career progression group can be viewed using the links below:

IT Statewide Associate Engineer 2

IT Statewide Associate Engineer 3

IT Statewide Associate Engineer 4

Louisiana is a "State as a Model Employer" for People with Disabilities.

Prior to a new hire, a background check, including criminal record history, will be conducted. Information from the background check will not necessarily preclude employment, but will be considered in determining the applicant’s suitability and competence to perform in the position. A criminal history check may be conducted on employees changing positions, including promotions, demotions, details, reassignments, and transfers. Also, prospective employees may be subject to pre-employment drug testing. New hires will be subject to employment eligibility verification via the federal government's E-Verify system.

For Further Information About This Posting, Please Contact

Erica R. Gay

HR Specialist

Division of Administration/Office of Human Resources

Email:[e-mail]

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity to make a difference through public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.

As a State Employee, You Will Earn Competitive Pay, Choose From a Variety Of Benefits, And Have Access To a Great Professional Development Program:

Insurance Coverage

More information can be found at https://info.groupbenefits.org/

Parental Leave

Up to six weeks paid parental leave

More information can be found at https://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx

Holidays and Leave

• New Year's Day
• Martin Luther King, Jr. Day,
• Mardi Gras,
• Good Friday,
• Memorial Day,
• Independence Day,
• Labor Day,
• Veteran's Day,
• Thanksgiving Day and Christmas Day.
• Additional holidays may be proclaimed by the Governor

Retirement

• Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video to give you more detailed information about their system
• Teacher's Retirement System of Louisiana (www.trsl.org),
• Louisiana School Employees Retirement System (www.lsers.net), among others