Electromechanical Field Service Technician – Travel-Ready

DOC Services, Inc.; Springfield (MO); Remote; USD 30,000 - 47,000; Full time

Job summary

DOC SERVICES, INC. provides preventive and reactive maintenance for electromechanical equipment in large box retail stores across the United States.

Our technicians work from home and travel to customer sites to diagnose, repair, and service equipment while upholding safety standards. The Electromechanical Field Service Technicians role requires strong electrical and mechanical knowledge, the ability to read schematics, and reliable documentation via handheld devices.

Qualifications

• High school diploma or GED required.
• Strong electrical and mechanical knowledge; ability to read schematics.
• Use computer applications including Microsoft Office and call management software.

Responsibilities

• Perform billable work by maintaining, troubleshooting and servicing equipment.
• Abide by all OSHA, customer and DOC safety regulations including PPE requirements.
• Respond to all service calls within customer expectations and DOC requirements.
• Provide all documentation as required by customer and DOC through handheld device.
• Perform cost effective service and repairs while maintaining quality.
• Seek out technical support while onsite timely so as not to prolong time spent to remedy a repair.
• Available to be reached via phone for reactive service repairs unless otherwise approved.
• Order the correct parts needed for the repair.
• Maintain inventory on hand and keep organized for the ability to quickly find the part when needed for the job.
• Arrive to job on-time and prepared with tools, instructions, parts and safety equipment.
• Travel to and from customer locations.
• Perform inventory reconciliation accurately and as scheduled.
• Return parts as requested, following instructions and in a timely fashion.
• As directed by DSM, evaluate preventable service problems at customer locations and educate or make recommendation to customer.
• Other duties as needed

Skills

Electrical knowledge

Mechanical knowledge

Reading schematics

Documentation via handheld device

Education

High school diploma or GED

Tools

Microsoft Office

Call management software

Job description

DOC SERVICES, INC. provides preventive and reactive maintenance for electromechanical equipment in large box retail stores across the United States.

Our technicians work from home and travel to customer sites to diagnose, repair, and service equipment while upholding safety standards. The Electromechanical Field Service Technicians role requires strong electrical and mechanical knowledge, the ability to read schematics, and reliable documentation via handheld devices.