Electromechanical Field Service Pro — On‑Site & Travel

DOC Services Inc.; Springfield (MO); Remote; USD 28,000 - 44,000; Full time

Job summary

DOC Services Inc. is seeking Electromechanical Field Service Technicians to perform preventative and reactive maintenance on equipment in retail stores across the US.

You will travel from home to service calls, diagnose electrical and mechanical issues, and perform repairs per safety regulations while documenting work via handheld devices. Role requires reading schematics, strong technical skills, and a customer-focused approach.

Qualifications

• HS diploma or GED required.
• Minimum two years of equipment repair experience or combination of training and experience.
• Strong electrical and mechanical knowledge; ability to read and understand schematics
• Use computer applications including Microsoft Office and call management software
• Valid driver's license and proof of insurance; satisfactory background check

Responsibilities

• Perform billable work by maintaining, troubleshooting and servicing equipment
• Abide by all OSHA, customer and DOC safety regulations including PPE requirements
• Respond to all service calls within customer expectations and DOC requirements
• Provide all documentation as required by customer and DOC through handheld device
• Perform cost effective service and repairs while maintaining quality
• Seek out technical support while onsite timely so as not to prolong time spent to remedy a repair
• Available to be reached via phone for reactive service repairs unless otherwise approved
• Order the correct parts needed for the repair
• Maintain inventory on hand and keep organized for the ability to quickly find the part when needed for the job
• Arrive to job on-time and prepared with tools, instructions, parts and safety equipment
• Travel to and from customer locations
• Perform inventory reconciliation accurately and as scheduled
• Return parts as requested, following instructions and in a timely fashion
• As directed by DSM, evaluate preventable service problems at customer locations and educate or make recommendation to customer
• Other duties as needed

Skills

Electrical knowledge

Mechanical knowledge

Reading schematics

Microsoft Office

Communication skills

Education

High school diploma or GED

Two years equipment repair experience or training

Tools

Call management software

Job description

DOC Services Inc. is seeking Electromechanical Field Service Technicians to perform preventative and reactive maintenance on equipment in retail stores across the US.

You will travel from home to service calls, diagnose electrical and mechanical issues, and perform repairs per safety regulations while documenting work via handheld devices. Role requires reading schematics, strong technical skills, and a customer-focused approach.