Electro-Mechanical Field Technician: On-Site Service Pro

Alfred Kärcher SE & Co. KG; Santa Ana (CA); On-site; USD 41,000 - 47,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

Paid holidays

Flexible PTO

HSA

FSA

401K matching

Disability insurance

Sick time

Job summary

Alfred Kärcher SE & Co. KG is seeking a Field Service Technician for Santa Ana, CA to perform on-site service tasks and manage work orders with precise documentation.

The role emphasizes customer interaction and accurate reporting of time, parts, and service notes. Qualified candidates have 3–5 years of mechanical/technical experience, strong electro-mechanical abilities, and a valid driver’s license with a clean record.

Qualifications

• 3 to 5 years of related mechanical or technical experience.
• Strong electro-mechanical skills.
• Valid driver’s license with a clean driving record.
• High school diploma or equivalent.

Responsibilities

• Accurately and timely completion of Astea Mobile Work Orders, including capturing labor and travel time stamps, equipment list (make, model, serial number), parts and material needed and/or used, additional fees and expenses, detailed notes of work performed for each visit, root caused identification, submission of electronic files, checklists, and pictures as attachments within the system, capture customer name and signature.
• Responsive Interaction with customers providing the highest level of service.
• Satisfy in a timely and complete fashion, all business reporting documentation including but not limited to: timesheets, repair orders, machine checklists, receiving records, expense reports, and repair order logs.
• Recognizing and securing additional revenue opportunities – new potential customers, recovering lost customers, PM service agreements, refurb equipment, short-term rental, spare parts, and other equipment on site.
• Other duties as assigned.

Skills

Mechanical experience

Electro-mechanical skills

Valid driver's license

Clean driving record

Education

High school diploma or equivalent

Job description

Alfred Kärcher SE & Co. KG is seeking a Field Service Technician for Santa Ana, CA to perform on-site service tasks and manage work orders with precise documentation.

The role emphasizes customer interaction and accurate reporting of time, parts, and service notes. Qualified candidates have 3–5 years of mechanical/technical experience, strong electro-mechanical abilities, and a valid driver’s license with a clean record.