Electrical Service Manager: Lead & Grow Residential Team

Black Diamond Experts; Oxnard (CA); Hybrid; USD 90,000 - 120,000; Full time

Job summary

PacAire in Oxnard, CA, seeks an Electrical Service Manager to lead the residential electrical team, drive revenue, and ensure safety and compliance on all jobs. You will recruit and coach electricians, set performance goals, and collaborate with dispatch to optimize workflow.

The role requires CA electrical certification, 7+ years of residential electrical experience, and 3+ years of leadership, with a focus on quality and customer satisfaction in a market-leading home services company.

Qualifications

• California General Electrician certification (DIR) or equivalent.
• 7+ years of residential electrical experience.
• 3+ years leading or supervising field technicians.
• Strong knowledge of the NEC, Title 24, and local permitting.
• Valid California driver’s license with clean record.
• Ability to pass a background check and drug screen.

Responsibilities

• Recruit, hire, onboard, and retain electricians and apprentices.
• Lead daily huddles and weekly trainings on technical skills, safety, and customer communication.
• Conduct ride-alongs, set goals, and deliver performance reviews.
• Own electrical department revenue, gross margin, and labor efficiency targets.
• Track KPIs: average ticket, conversion rate, callbacks, memberships, and reviews.
• Coordinate with call center and dispatch to balance workload and maximize bookings.
• Build and maintain flat-rate pricing and service offerings (panel upgrades, EV chargers, surge protection, generators, lighting, rewiring).
• Ensure work meets NEC and Title 24; manage permits and inspections.
• Enforce Cal/OSHA safety standards, PPE use, and lockout/tagout practices.
• Audit completed jobs and lead root-cause reviews on callbacks.
• Manage truck stock, inventory, tools, and vehicle maintenance.
• Collaborate with HVAC and plumbing leaders on cross-trade opportunities.
• Use field service management software to review jobs, estimates, and reporting.

Skills

Electrical experience

Team leadership

Code compliance

Customer service

Education

California General Electrician certification (DIR)

Tools

ServiceTitan

Job description

PacAire in Oxnard, CA, seeks an Electrical Service Manager to lead the residential electrical team, drive revenue, and ensure safety and compliance on all jobs. You will recruit and coach electricians, set performance goals, and collaborate with dispatch to optimize workflow.

The role requires CA electrical certification, 7+ years of residential electrical experience, and 3+ years of leadership, with a focus on quality and customer satisfaction in a market-leading home services company.