Service Manager - Electrical

Pacific Aire Home Services; Oxnard (CA); On-site; USD 95,000 - 130,000; Full time

Job summary

Pacific Aire Home Services is seeking an Electrical Service Manager to lead our residential electrical team in Oxnard, CA. You will guide electricians and apprentices, drive revenue, safety, and customer satisfaction.

Responsibilities include recruiting, training, setting goals, managing pricing for panels, EV chargers, and generators, ensuring NEC/Title 24 compliance, and maintaining service levels while coaching staff and protecting the company's reputation.

Qualifications

• California General Electrician certification (DIR) or equivalent.
• 7+ years of residential electrical experience, including service and troubleshooting.
• 3+ years leading or supervising field technicians.
• Strong working knowledge of the NEC, Title 24, and local permitting.
• Valid California driver's license and a clean driving record.
• Ability to pass a background check and drug screen.

Responsibilities

• Recruit, hire, onboard, and retain skilled electricians and apprentices.
• Lead daily huddles and weekly trainings on technical skills, safety, and customer communication.
• Conduct ride-alongs, set individual goals, and deliver regular performance reviews.
• Build a culture of accountability, ownership, and respect.
• Own the electrical department's revenue, gross margin, and labor efficiency targets.
• Track and improve KPIs: average ticket, conversion rate, callbacks, membership sales, and reviews.
• Partner with the call center and dispatch to balance workload and maximize booked capacity.
• Build and maintain flat-rate pricing and service offerings (panel upgrades, EV chargers, surge protection, generators, lighting, rewiring).
• Ensure all work meets the NEC, California Title 24, and local code requirements.
• Manage permits and inspections, and resolve correction notices quickly.
• Enforce Cal/OSHA safety standards, PPE use, and lockout/tagout practices.
• Audit completed jobs and lead root-cause reviews on callbacks.
• Resolve escalated customer concerns professionally and promptly.
• Coach technicians to present clear options and earn trust in the home.
• Protect PacAire's reputation for honest, high-quality service.
• Manage truck stock, inventory, tools, and vehicle maintenance.
• Work with HVAC and plumbing leaders on cross-trade opportunities and shared processes.
• Use the field service management software to review jobs, estimates, and reporting.

Skills

Team leadership

Recruiting

Customer communication

Safety & compliance

Performance coaching

Problem solving

Project management

Tools

ServiceTitan

Job description

Pacific Aire (PacAire) has served homeowners across Ventura, Santa Barbara, and Los Angeles counties since 1990. Founded in Oxnard as a residential HVAC replacement company, we now deliver heating, air conditioning, plumbing, and electrical services. PacAire is part of the Any Hour Services family of home service brands.Our mission is simple: deliver the most outstanding customer experience in our industry through well-trained, committed, professional people.Position summaryThe Electrical Service Manager owns PacAire's residential electrical department: its people, its numbers, and the quality of every job. You will lead, coach, and grow a team of electricians and apprentices while driving revenue, safety, and customer satisfaction.Key responsibilitiesTeam leadershipRecruit, hire, onboard, and retain skilled electricians and apprentices.Lead daily huddles and weekly trainings on technical skills, safety, and customer communication.Conduct ride-alongs, set individual goals, and deliver regular performance reviews.Build a culture of accountability, ownership, and respect.Department performanceOwn the electrical department's revenue, gross margin, and labor efficiency targets.Track and improve KPIs: average ticket, conversion rate, callbacks, membership sales, and reviews.Partner with the call center and dispatch to balance workload and maximize booked capacity.Build and maintain flat-rate pricing and service offerings (panel upgrades, EV chargers, surge protection, generators, lighting, rewiring).Quality, safety, and complianceEnsure all work meets the NEC, California Title 24, and local code requirements.Manage permits and inspections, and resolve correction notices quickly.Enforce Cal/OSHA safety standards, PPE use, and lockout/tagout practices.Audit completed jobs and lead root-cause reviews on callbacks.Customer experienceResolve escalated customer concerns professionally and promptly.Coach technicians to present clear options and earn trust in the home.Protect PacAire's reputation for honest, high-quality service.OperationsManage truck stock, inventory, tools, and vehicle maintenance.Work with HVAC and plumbing leaders on cross-trade opportunities and shared processes.Use the field service management software to review jobs, estimates, and reporting.QualificationsRequiredCalifornia General Electrician certification (DIR), or equivalent experience and ability to qualify.7+ years of residential electrical experience, including service and troubleshooting.3+ years leading or supervising field technicians.Strong working knowledge of the NEC, Title 24, and local permitting.Valid California driver's license and an acceptable driving record.Ability to pass a background check and drug screen.PreferredExperience in a flat-rate residential home services company.Track record of growing a department's revenue and team size.Familiarity with ServiceTitan or similar field service software.