Service Manager - Electrical

Pacific Aire, Inc; Oxnard (CA); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Pacific Aire, a home services company based in Oxnard, CA, is seeking an Electrical Service Manager to lead the residential electrical department. You will recruit, coach, and grow electricians and apprentices while driving revenue, safety, and customer satisfaction.

You will oversee pricing, compliance with NEC/Title 24, permits, and inspections, and collaborate with HVAC and plumbing teams on cross-trade opportunities. This full-time role is based in Oxnard, CA.

Qualifications

• California General Electrician certification (DIR) or equivalent experience.
• 7+ years of residential electrical experience including service and troubleshooting.
• 3+ years leading or supervising field technicians.

Responsibilities

• Recruit, hire, onboard, and retain electricians and apprentices.
• Lead daily huddles and weekly trainings on technical skills, safety, and customer communication.
• Own the electrical department's revenue, gross margin, and labor efficiency targets.
• Track KPIs: average ticket, conversion rate, callbacks, memberships, and reviews.
• Partner with call center and dispatch to balance workload and maximize booked capacity.
• Build and maintain flat-rate pricing and service offerings (panel upgrades, EV chargers, surge protection, generators, lighting, rewiring).
• Ensure work meets NEC, Title 24, and local code requirements; manage permits and inspections.
• Enforce Cal/OSHA safety standards, PPE use, and lockout/tagout.
• Audit completed jobs and lead root-cause reviews on callbacks.
• Resolve escalated customer concerns professionally and promptly; coach technicians to present options.
• Manage truck stock, inventory, tools, and vehicle maintenance; explore cross-trade opportunities.

Skills

Leadership

Electrical expertise

Safety

Customer experience

Education

California General Electrician certification (DIR) or equivalent experience

Tools

ServiceTitan

Job description

# Service Manager - ElectricalPacific Aire Home Services - OXNARD, CA 93030## OverviewSalary Range$90,000.00 - $120,000.00 Base+Commission/yearPosition TypeFull TimeTravel PercentageNone## DescriptionPacific Aire (PacAire) has served homeowners across Ventura, Santa Barbara, and Los Angeles counties since 1990. Founded in Oxnard as a residential HVAC replacement company, we now deliver heating, air conditioning, plumbing, and electrical services. PacAire is part of the Any Hour Services family of home service brands.Our mission is simple: deliver the most outstanding customer experience in our industry through well-trained, committed, professional people.## Position summaryThe Electrical Service Manager owns PacAire's residential electrical department: its people, its numbers, and the quality of every job. You will lead, coach, and grow a team of electricians and apprentices while driving revenue, safety, and customer satisfaction.## Key responsibilities**Team leadership*** Recruit, hire, onboard, and retain skilled electricians and apprentices.* Lead daily huddles and weekly trainings on technical skills, safety, and customer communication.* Conduct ride-alongs, set individual goals, and deliver regular performance reviews.* Build a culture of accountability, ownership, and respect.**Department performance*** Own the electrical department's revenue, gross margin, and labor efficiency targets.* Track and improve KPIs: average ticket, conversion rate, callbacks, membership sales, and reviews.* Partner with the call center and dispatch to balance workload and maximize booked capacity.* Build and maintain flat-rate pricing and service offerings (panel upgrades, EV chargers, surge protection, generators, lighting, rewiring).**Quality, safety, and compliance*** Ensure all work meets the NEC, California Title 24, and local code requirements.* Manage permits and inspections, and resolve correction notices quickly.* Enforce Cal/OSHA safety standards, PPE use, and lockout/tagout practices.* Audit completed jobs and lead root-cause reviews on callbacks.**Customer experience*** Resolve escalated customer concerns professionally and promptly.* Coach technicians to present clear options and earn trust in the home.* Protect PacAire's reputation for honest, high-quality service.**Operations*** Manage truck stock, inventory, tools, and vehicle maintenance.* Work with HVAC and plumbing leaders on cross-trade opportunities and shared processes.* Use the field service management software to review jobs, estimates, and reporting.## Qualifications## Qualifications**Required*** California General Electrician certification (DIR), or equivalent experience and ability to qualify.* 7+ years of residential electrical experience, including service and troubleshooting.* 3+ years leading or supervising field technicians.* Strong working knowledge of the NEC, Title 24, and local permitting.* Valid California driver's license and an acceptable driving record.* Ability to pass a background check and drug screen.**Preferred*** Experience in a flat-rate residential home services company.* Track record of growing a department's revenue and team size.* Familiarity with ServiceTitan or similar field service software.