Electrical Service Manager — Coaching & Growth (Seattle)

Shafer Heating & Cooling, LLC; Seattle (WA); On-site; USD 90,000 - 115,000; Full time

Benefits offered by this job

Base salary

Profit sharing

Health insurance

401(k) with match

Company vehicle

Training on ServiceTitan & Rilla

Job summary

Shafer Heating & Cooling, LLC in Seattle, WA is hiring an Electrical Service Manager to lead its residential electrical service team. This coaching and sales leadership role focuses on developing 8 to 10 technicians, driving KPI performance, and expanding revenue.

You will own the department P&L, monitor close rates, average ticket above $3,000, and manage field coaching using ServiceTitan and Rilla. A strong mentor with a track record in service or sales leadership will thrive here.

Qualifications

• Proven experience leading and coaching a customer-facing sales or service team.
• Ability to roll out a sales or service process and sustain coaching.
• Track record of moving close rate, average ticket, or revenue through coaching.
• No technical electrical background required; coaching and sales leadership focus.
• Comfortable reading a P&L and analyzing KPIs.
• Valid driver license with clean driving record.

Responsibilities

• Lead, coach, and develop a team of 8–10 residential electrical service technicians who diagnose and sell.
• Hold weekly 1:1s with each direct report and ride along in the service area.
• Own the department numbers: close rate, average sale, department revenue, callback rate, and membership conversion.
• Push close rate to 70%+ and keep average sale above $3,000; keep callbacks under 10%.
• Coach selling without high pressure using the company sales system (ServiceTitan, Rilla).
• Own customer escalations and set the customer experience standard.
• Read the department P&L weekly and coach to it with the operations manager.

Skills

Team leadership

Sales coaching

KPI tracking

People development

Customer service focus

Driver license

Tools

ServiceTitan

Rilla

CRM systems

Job description

Shafer Heating & Cooling, LLC in Seattle, WA is hiring an Electrical Service Manager to lead its residential electrical service team. This coaching and sales leadership role focuses on developing 8 to 10 technicians, driving KPI performance, and expanding revenue.

You will own the department P&L, monitor close rates, average ticket above $3,000, and manage field coaching using ServiceTitan and Rilla. A strong mentor with a track record in service or sales leadership will thrive here.