Electrical Service Manager

Hire Right LLC; Seattle (WA); On-site; USD 90,000 - 115,000; Full time

Benefits offered by this job

Profit sharing

Health insurance

401(k) with match

Company vehicle

Job summary

Hire Right LLC in Seattle, WA seeks an Electrical Service Manager to lead a residential electrical service team. This role focuses on coaching and sales leadership, not hands-on electrical work, shaping 8–10 technicians, and driving department performance.

You will analyze numbers, push for higher close rates, monitor average ticket sizes, and maintain strong customer experience. Base salary with profit sharing and full training on company systems are provided.

Qualifications

• Experience leading a customer-facing sales or service team.
• Proven track record of moving close rate, average sale, or revenue through coaching.
• No technical electrical background required; coaching/sales leadership role.
• Valid driver license with a clean, insurable driving record.
• Must pass a background check, drug screen, and MVR.
• Willingness to learn a proven service and sales system.

Responsibilities

• Lead, coach, and develop a team of 8–10 residential electrical service technicians who diagnose and sell.
• Hold weekly 1:1s with direct reports and ride along the service area.
• Own department metrics: close rate, average sale, revenue, callbacks, and membership conversions.
• Push close rate to 70%+ and maintain average sale above $3,000; keep callbacks under 10%.
• Coach selling without high pressure, using ServiceTitan and Rilla coaching.
• Own customer escalations and set the customer experience standard.
• Read the department P&L weekly and coach to it with the operations manager.

Skills

Team leadership

Sales coaching

KPI tracking

P&L understanding

ServiceTitan experience

Coachable mindset

Driving license

Tools

ServiceTitan

Rilla

Job description

Electrical Service Manager

Department: Electrical

Employment Type: Full Time

Location: Seattle, WA

Reporting To: Operations Manager

Compensation: $90,000 - $115,000 / year

Description

A growing Seattle home services company is hiring an Electrical Service Manager to lead its residential electrical service team. This is a coaching and sales leadership seat, not a technical one: you will develop 8 to 10 selling technicians, run the numbers that move the department, and help a strong team get even better. The department already runs around a 65% close rate and roughly $400K a month in sales, so the job is protecting a good team and pushing it to the next level, with a base salary, profit sharing, and full training on the company's systems.

Key Responsibilities

• Lead, coach, and develop a team of 8 to 10 residential electrical service technicians who diagnose and sell
• Hold a weekly 1:1 with every direct report and ride along across the Arlington to Puyallup service area
• Own the department numbers: close rate, average sale, department revenue, callback rate, and membership conversion
• Push close rate from about 65% to 70%+, keep average sale above $3,000, and keep callbacks under 10%
• Coach selling without high pressure, using the company sales system, ServiceTitan, and Rilla call coaching
• Own customer escalations and set the customer experience standard for the team
• Read the department P&L weekly and coach to it alongside the operations manager

Skills, Knowledge & Expertise

• Proven experience leading and coaching a customer facing sales or service team, in the trades or in another industry such as retail, automotive, or field sales
• You have rolled out a sales or service process to a team and kept coaching it until it stuck
• A track record of moving close rate, average ticket, or revenue through coaching, and you can walk through your numbers
• You love the work and you love to win: you know where you rank and you chase goals nobody asked you to
• No technical electrical background required, this is a coaching and sales leadership role
• Comfortable with KPIs and learning to read a P&L
• ServiceTitan experience is a plus, full training provided
• Coachable and eager to learn a proven service and sales system
• Valid driver license with a clean, insurable driving record
• Must pass a background check, drug screen, and MVR

Benefits

• $90,000 to $115,000 base salary
• Profit sharing once the company clears 10% net profit, with performance bonuses of $20,000 to $50,000 a year
• Weekly visibility into your department P&L
• Health, dental, and vision insurance, with 90% of employee premiums and 85% of dependent premiums covered
• 401(k) after 1 year with up to a 4.5% match
• Paid vacation and sick time that grows with tenure, from 40 hours vacation and 52 hours sick in year one up to 120 hours vacation after 5 years
• Company vehicle with take home privileges and a company laptop
• Full training on ServiceTitan, Rilla, and the company sales system