Electrical Service Manager

Crete United; Montgomery (AL); On-site; USD 111,000 - 136,000; Full time

Benefits offered by this job

Company vehicle

Phone allowance

Health insurance

Dental & Vision

401K

PTO & holidays

Certification & training

Competitive pay

Job summary

Crosby Electric, a Crete United Company, is seeking a Service Manager to oversee daily field operations for electrical service calls across commercial and industrial clients. You will drive customer satisfaction, dispatch technicians, manage timelines, and coach your team to higher performance.

Responsibilities include safety compliance, budgeting support, KPI tracking, and coordinating with customers, contractors, and internal teams to deliver best-in-class service.

Qualifications

• 5+ years in electrical service with supervisory or leadership experience.
• Strong knowledge of commercial/industrial systems, troubleshooting, and repair.
• Ability to manage multiple service calls, customer needs, and technician scheduling.
• Excellent communication and problem-solving skills.
• Familiarity with field service management software is a plus.

Responsibilities

• Manage and dispatch a team of field service technicians for electrical jobs.
• Oversee project timelines, quality control, and customer communication.
• Serve as the liaison between customers, contractors, and internal departments.
• Ensure safety compliance and adherence to company standards.
• Assist in estimating, quoting, and reviewing service contracts.
• Develop and coach your team for long-term success.
• Monitor KPIs and contribute to department growth targets.

Skills

Leadership

Electrical systems knowledge

Communication

Scheduling

Problem solving

Field service software

Tools

Field service management software

Job description

As Service Manager, you’ll oversee daily operations, drive customer satisfaction, and support technicians across electrical service calls. You’ll play a key role in workflow scheduling, team development, and client relationship management—delivering best-in-class service to our commercial and industrial customers.

What You’ll Do

• Manage and dispatch a team of field service technicians for electrical jobs
• Oversee project timelines, quality control, and customer communication
• Serve as the liaison between customers, contractors, and internal departments
• Ensure safety compliance and adherence to company standards
• Assist in estimating, quoting, and reviewing service contracts
• Develop and coach your team for long-term success
• Monitor KPIs and contribute to department growth targets

What We’re Looking For

• 5+ years in electrical service, with supervisory or leadership experience
• Strong knowledge of commercial/industrial systems, troubleshooting, and repair
• Ability to manage multiple service calls, customer needs, and technician scheduling
• Excellent communication and problem-solving skills
• Familiarity with field service management software is a plus

Why Join Crosby Electric?

• Compensation: $123,456 per year, depending on experience and annual performance-based bonus.
• Competitive full benefits
• Company vehicle and phone allowance
• Supportive, values-driven leadership
• Opportunity to shape a growing service department
• Stability and reputation: serving Alabama for over 50 years

JOB BENEFITS:

• Year-round work stability
• Limited travel
• Company vehicle
• Phone Reimbursement
• Company provided uniforms/gear and tablet
• PTO (paid time off)/holidays
• Highly competitive pay - negotiable based on experience
• Company-paid certification, and training
• Health insurance, including dental, vision, for employees and family
• 401K Retirement Program

Job Type: Full-time

Crosby Electric, a Crete United Company is an equal opportunity employer, considering all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state of federal law. Women and minorities are encouraged to apply