Electrical Service Manager

Romanoff Group; Gahanna (OH); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Top Workplace

Competitive wage

Benefits package

Company-paid life insurance

401(k)

Employee ownership

Training & support

Paid time off

Paid holidays

Advancement opportunities

Educational reimbursement

Job summary

The Romanoff Group in Columbus, Ohio, seeks an Electrical Service Manager to oversee service operations across residential and commercial projects. You will manage field staff, dispatch service calls, maintain client communication, ensure quality control, and support project profitability.

As a 100% employee-owned company, we offer strong benefits, training, and advancement opportunities. Join a team known for craftsmanship, integrity, and community impact.

Qualifications

• High school diploma or GED required.
• 5+ years of relevant experience.
• Valid driver's license required.
• Familiarity with NEC and commercial code applications preferred.

Responsibilities

• Respond to service requests via phone, email, or platforms.
• Dispatch and coordinate service technicians, vehicles, and materials.
• Create and manage daily and on-call technician schedules.
• Estimate service and small project costs and generate appropriate billing.
• Process and manage service tickets and work orders.
• Coordinate with admin staff to ensure accurate job setup and documentation.
• Communicate with homeowners, builders, or GC's to confirm work schedules.
• Conduct field audits or site visits to support performance and client satisfaction.
• Monitor project profitability and ensure invoices align with contracts.

Skills

Electrical drawings knowledge

Code familiarity

Project coordination

Multitasking

Strong communication

Valid driver’s license

Microsoft Office

Service platforms

Education

High school diploma or GED

Trade licenses or certifications

Tools

Microsoft Office

Email platforms

Job description

Job Type

Full-time

Description

The Romanoff Group of Companies, headquartered in Columbus, Ohio, with offices in eleven markets covering eight states, are a blend of commercial and residential, electrical, heating & cooling, and plumbing companies primarily serving the new housing construction market.

Since our founding in 1982, our growth has been fueled by the pride and craftsmanship of our team, supported by exceptional project management and industry-leading expertise. As a 100% employee-owned company, we are deeply committed to the success of our team. This sense of ownership is reflected in the professionalism, integrity, and dedication we bring to every project — and in the positive impact we strive to make in the communities we serve.

We are actively seeking qualified candidates for the Electrical Service Manager position to join our award-winning team.

Great Reasons To Join

• 11x Employee Voted Top Workplace
• Highly Competitive Wage
• Excellent Benefits Package (Health/HSA/Vision/Dental/Life/STD/LTD/Accident and Critical Illness)
• $15k Company Paid Life Insurance
• 401(k)
• Employee Stock Ownership Plan (We are 100% employee owned)
• Training and Support
• Paid Time Off and Paid Holidays
• Advancement Opportunities
• Paid Apprenticeship and Educational Reimbursement

Standard Work Schedule

• Monday - Friday 7:00am - 4:00pm. MUST be willing to be flexible as jobs may change.

Position Summary

The Electrical Service Manager is responsible for overseeing and coordinating service operations across residential and/or commercial projects. This includes managing field staff, dispatching service calls, maintaining communication with clients, ensuring quality control, and supporting project profitability. In commercial roles, this position may also include increased project complexity, larger-scale coordination, and additional compliance responsibilities.

Position Responsibilities

• Respond to incoming service requests via phone, email, or communication platforms.
• Dispatch and coordinate service technicians, vehicles, and materials based on workload.
• Create and manage daily and on-call technician schedules.
• Estimate service and small project costs and generate appropriate billing.
• Process and manage service tickets and work orders.
• Coordinate with admin staff to ensure accurate job setup, permitting, and documentation.
• Communicate with homeowners, builders, or general contractors to confirm work schedules.
• Conduct field audits or site visits when needed to support field performance and client satisfaction.
• Manage material procurement and ensure accurate job costing and invoicing.
• Maintain project records, reports, meeting summaries, and billing logs.
• Coordinate emergency service responses and warranty work.
• Track and follow up on service payments and outstanding receivables.
• Commercial-specific (when applicable):
• Lead weekly jobsite meetings and manage subcontractor relationships.
• Create and track RFIs, submittals, and detailed schedules.
• Develop and interpret layout drawings (e.g., feeder conduit, fixtures) using 2D tools or Bluebeam.
• Monitor project profit and loss (P&L), ensuring delivery per contract terms.
• Support BIM coordination and code compliance in larger facilities.
• Additional responsibilities as assigned.

Qualifications

• Required: High school diploma or GED.
• Required: 5+ years of relevant experience.
• Required: Valid driver’s license.
• Preferred: Trade licenses or certifications (e.g., fire alarm, low voltage, EPA).
• Required: Strong knowledge of electrical drawings and applicable codes.
• Required: Computer proficiency (Microsoft Office, email, service platforms).
• Required: Strong organizational, communication, and multitasking abilities.
• Commercial-specific (when applicable):
• Required: Familiarity with National Electrical Code (NEC) and commercial code applications.
• Preferred: 10+ years of experience in residential and/or commercial electrical construction.
• Preferred: Experienced in RFIs, submittals, layout drawings, and job costing.
• Preferred: Experience managing commercial service projects from $10,000 to $500,000+.

Physical Demands

• Must be able to sit at a desk and/or computer for prolonged periods of time.
• Must be able to occasionally lift and/or move up to 25 lbs.

Benefits And Compensation

We provide a comprehensive package of employee benefits including: Medical, Dental, Vision, Life/AD&D; additional voluntary benefits such as STD, LTD, Critical Illness, Accident Insurance, paid vacation, and holidays; 401(k) and company paid Life Insurance, and we are 100% Employee Owned.

Must be able to pass a pre-employment drug screen and background check.

EEO Statement

We are proud to be an Equal Opportunity Employer and will provide employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws and prohibit discrimination and/or harassment of any kind.