Inside Sales Specialist

Call Dixie; Opelika (AL); On-site; USD 42,000 - 62,000; Full time

Job summary

Call Dixie in Alabama is hiring an Inside Sales Specialist to build lasting client relationships, drive daily outbound calls, and identify high-potential opportunities for service or replacement.

You will collaborate with technicians, Comfort Advisors, trade managers, and dispatchers to coordinate follow-ups across HVAC, Electrical, Plumbing, and Doors, while recording activity in ServiceTitan and pursuing 5-star reviews.

Qualifications

• Experience in inside sales, call center sales or customer service roles.
• Strong verbal communication for phone conversations.
• Excellent written communication for emails and texts.
• Proficiency with ServiceTitan or similar CRM.

Responsibilities

• Make daily outbound calls to prioritized non-closed leads.
• Review and identify the most promising opportunities to maximize closing.
• Recover cancelled calls by contacting customers and rescheduling or rekindling opportunities.
• Rekindle lost or declined leads to generate new appointments for service and sales.
• Collaborate with technicians, Comfort Advisors, trade managers, and dispatchers for seamless follow-up.
• Manage callouts and follow-ups across service areas and trades.
• Maintain accurate records of follow-ups and customer communications in ServiceTitan.
• Communicate effectively with customers by phone, email, and text to close sales.
• Provide timely updates to management on lead status and conversion metrics.
• Handle objections and present clear solutions to achieve resolutions.

Skills

Inside sales

Call center sales

Customer service

Verbal communication

Written communication

Organization

Goal orientation

Collaboration

Tools

ServiceTitan

Job description

Description

We have a wonderful opportunity for a motivated and dependable Inside Sales Specialist to join our Dixie family. The right candidate believes in providing 100% complete customer satisfaction and doing the right thing above all.

• Building long lasting relationships with Clients and Teammates alike.
• Conduct daily outbound callouts to prioritized non-closed leads from technicians and sales team members.
• Review and identify the most promising opportunities each day to maximize closing percentages.
• Recover cancelled calls immediately by contacting the customer, identifying their concerns, and attempting to reschedule or rekindle the opportunity for service or replacement.
• Rekindle lost or declined leads to generate new appointments for both service and sales opportunities.
• Collaborate closely with technicians, Comfort Advisors, trade managers, and dispatchers to ensure seamless communication and follow-up.
• Manage callouts and follow-ups across all three service areas (Montgomery, Auburn, Columbus) and four trades (HVAC, Electrical, Plumbing, and Doors).
• Maintain accurate records of follow-ups, progress, and customer communications in ServiceTitan.
• Communicate effectively with customers over the phone, by email, and text to build trust and close sales.
• Deliver a fresh daily pipeline of the highest-percentage opportunities to pursue.
• Provide timely updates to management on lead status, progress, and conversion metrics.
• Handle objections and present clear solutions to customers to achieve resolutions.
• When no sales opportunities are available, follow up on $0 tickets to confirm customer satisfaction and request 5-star reviews.
• Take on additional tasks or adjustments to responsibilities as the position continues to develop.

Requirements

• Experience in inside sales, call center sales, or customer service roles (home services industry experience preferred).
• Strong verbal communication skills with the ability to connect, persuade, and close over the phone.
• Excellent written communication skills for professional emails and texts.
• Proficiency in ServiceTitan or similar CRM platforms (required).
• Highly organized with the ability to manage multiple follow-ups and prioritize effectively.
• Persistent, competitive, and self-motivated mindset with a track record of meeting or exceeding goals.
• Ability to work collaboratively across multiple trades and teams.