Electrical Service Coordinator & Inside Sales Specialist
No Shorts Electric Inc
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Benefits offered by this job
Job summary
No Shorts Electric Inc. is a family‑owned electrical contracting company serving residential and commercial customers on Long Island and NYC.
We are seeking an Electrical Service Coordinator & Inside Sales Specialist to join our in‑office team and turn customer inquiries into scheduled jobs. The right candidate will manage high volumes of calls, explain our services, and coordinate with electricians, project managers, and the office to ensure smooth scheduling and accurate estimates.
Qualifications
- 2+ years in a contractor’s office, service dispatch, inside sales, or customer service.
- Experience with electrical/contractor service coordination is a strong plus.
- Experience converting inquiries into booked appointments and managing schedules.
Responsibilities
- Answer and manage a high volume of customer calls, texts, and emails.
- Explain services, pricing, and appointment availability to customers.
- Convert inquiries into scheduled electrical service appointments and estimates.
- Follow up with customers who received estimates and maintain lead records.
- Schedule service appointments and coordinate with electricians and office staff.
Skills
Tools
Job description
- 401(k)
- Company parties
- Competitive salary
- Opportunity for advancement
Job Type: Full-Time | In-Office | Monday–Friday
No Shorts Electric Inc. is a family‑owned electrical contracting company established in 1984, serving residential and commercial customers throughout Long Island and New York City.
We are a busy, growing electrical service company looking for an experienced, motivated, and highly organized Electrical Service Coordinator & Inside Sales Specialist to join our office team.
We are not looking for someone who simply answers phones and takes messages.
We need someone who understands the contracting industry, communicates confidently with customers, can independently manage incoming service requests, and knows how to turn customer inquiries into scheduled jobs.
The ideal candidate has experience working for an electrical contractor, HVAC company, plumbing company, or similar trade‑service business.
- Answer and manage a high volume of incoming customer phone calls, texts, and emails.
- Speak confidently with customers about common electrical issues, repairs, and installation requests.
- Ask the right questions to understand customers’ needs and collect the information our electricians require.
- Explain our service process, pricing structure, and appointment availability.
- Handle routine customer questions and concerns independently.
- Identify urgent service requests and elevate safety concerns appropriately.
- Follow up promptly with missed calls, voicemails, and customer inquiries.
- Provide a professional, friendly, and helpful experience for every customer.
- Convert incoming customer inquiries into scheduled electrical service appointments and estimates.
- Confidently explain the value of our services and address customer objections.
- Follow up with customers who have received estimates but haven’t scheduled work.
- Reconnect with previous customers to generate additional business.
- Identify opportunities for additional electrical services when appropriate.
- Maintain accurate lead records and follow-up activities.
- Help improve our booking rates and overall customer experience.
- Work toward measurable goals for call handling, appointment bookings, and customer follow-ups.
- Schedule service appointments, estimates, and installation work.
- Coordinate with electricians, project managers, and office management.
- Help maintain an organized and efficient daily service schedule.
- Provide electricians with accurate job descriptions, customer concerns, and relevant information.
- Communicate scheduling changes to customers and field technicians.
- Assist with prioritizing emergency calls and urgent customer needs.
- Understand common electrical terminology and basic electrical systems.
- Be familiar with electrical panels, circuit breakers, outlets, switches, lighting, service upgrades, generators, EV chargers, and electrical troubleshooting.
- Ask relevant technical questions to properly qualify service requests.
- Recognize when a customer needs a service electrician, estimator, or project manager.
- Communicate effectively with field electricians regarding job requirements.
- Use company‑approved pricing and procedures to assist customers with basic service inquiries.
- Know when to elevate technical questions to a qualified electrician rather than providing electrical diagnoses.
- Enter and maintain customer information, job notes, and appointments in Housecall Pro.
- Assist with preparing, sending, and following up on estimates.
- Track customer communications and outstanding service requests.
- Work closely with the office manager to keep daily operations running efficiently.
- Help develop and improve customer service and scheduling procedures.
- Take ownership of assigned responsibilities and follow through without constant supervision.
- Minimum 2 years of experience in a contractor’s office, service dispatch, inside sales, or customer service.
- Experience working for an electrical, HVAC, plumbing, or similar service contractor.
- General understanding of electrical terminology, materials, and common electrical service requests.
- Experience managing multiple incoming calls and scheduling technicians.
- Experience with Housecall Pro, ServiceTitan, Jobber, or similar field‑service management software.
- Previous experience converting customer inquiries into booked appointments.
- Strong computer skills and the ability to work across multiple programs simultaneously.
- Excellent phone communication and customer service skills.
- Organized and capable of multitasking in a fast‑paced environment.
- Confident, professional, and personable.
- Strong problem‑solving skills and sound judgment.
- Sales‑oriented without being overly aggressive.
- Dependable, punctual, and accountable.
- Comfortable making decisions independently within company guidelines.
- Strong attention to detail and follow-through.
- Ability to remain calm under pressure.
- Team player who can communicate effectively with office staff, electricians, and management.
- Willingness to learn and grow with the company.
We’re looking for someone who takes initiative and genuinely enjoys helping customers, solving problems, and keeping a busy office organized.
The right candidate should be able to handle a customer calling about a tripping breaker, electrical panel replacement, outlet installation, or commercial service request, ask the appropriate questions, and confidently guide the customer toward the next step.
You should be comfortable taking ownership of customer conversations, booking appointments, and following up on opportunities without needing a manager involved in every decision.
We are especially interested in candidates with backgrounds in:
- Electrical contracting office administration
- Electrical supply‑house customer service or counter sales
- HVAC or plumbing service coordination
- Contractor dispatching and scheduling
- Home‑service inside sales
- Electrical field work with an interest in transitioning to an office position
- Competitive compensation of $30–$38 per hour, depending on qualifications and experience.
- Full‑time, stable employment with an established company.
- Opportunity for performance‑based incentives.
- Professional and supportive team environment.
- Opportunity for advancement as the company grows.
- Direct involvement in customer service, sales, and business operations.
- A position where your skills, initiative, and contributions make a meaningful difference.
We are looking for a dependable, motivated individual interested in building a long‑term career with No Shorts Electric.
No Shorts Electric Inc. is an Equal Opportunity Employer.
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