Electrical Dispatcher - Nationwide Scheduling & Support

Wachter, Inc.; Lowell (MA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental, Prescription & Vision

Life, AD&D, and LTD insurance

Paid Vacation and Holidays

MD Live & TriaHealth

Company-Matched 401(k) and IRA

Job summary

Wachter, Inc. is seeking a dispatcher with industry experience in large single-site electrical operations to join our Lowell office. You will dispatch service tickets, schedule technicians, and provide administrative and operational support to keep projects on track.

We value reliability and problem solving, offer a competitive benefits package and opportunities for growth. This role requires strong communication, computer skills, and the ability to work independently.

Qualifications

• High school diploma or equivalent required.
• College education or degree desirable.
• Talking on the phone with peers and technicians.
• Proficient with Microsoft Office, email, spreadsheets, and database programs.
• Excellent customer relationship and communication skills; verbal and written.
• Strong attention to detail, and organizational and follow-up skills.
• Outstanding time management skills.
• Ability to prioritize and task switch efficiently.
• Must type at least 40 WPM.
• Network troubleshooting, Cat-5 Cabling/Fiber knowledge a plus.

Responsibilities

• Maintaining an updated, organized, and fast-paced schedule.
• Confidently call technicians and dispatch them on jobs.
• Track COI's.
• Manage deliverables for completed jobs.
• Creation of BIS's for billing.
• Perform any other duties not specifically stated herein, but which your supervisor may assign.
• Adhere to all required project safety requirements.
• Dispatch service tickets to available technicians Nationwide.
• Provide any necessary documentation for service tickets.
• Assist the Project Manager with daily operational tasks.
• Provide administrative and logistical project support.
• Create and maintains project files.
• Assist in project scheduling and billing.
• Maintain the company’s high standard of quality and professionalism with regard to workmanship, customer relations, coworkers, behavior, and appearance.
• Perform any other duties not specifically stated herein, but which your supervisor may assign.

Skills

Phone communication

Customer relationship

Time management

Prioritization

Typing speed 40 WPM

Attention to detail

Organizational skills

Education

High school diploma or equivalent

College education or degree desirable

Tools

Microsoft Office

Email

Spreadsheets

Databases

Job description

Wachter, Inc. is seeking a dispatcher with industry experience in large single-site electrical operations to join our Lowell office. You will dispatch service tickets, schedule technicians, and provide administrative and operational support to keep projects on track.

We value reliability and problem solving, offer a competitive benefits package and opportunities for growth. This role requires strong communication, computer skills, and the ability to work independently.