Dispatcher- Service Team (Lowell Office- Multiple Shifts available)

Wachter; Lowell (AR); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental, Prescription & Vision

Life, AD&D, LTD insurance

Paid Vacation and Holidays

MD Live & TriaHealth

Company-Matched 401(k) and IRA

Job summary

Wachter in Lowell, AR is seeking a Dispatcher with industry experience in large single-site electrical operations. The role dispatches service tickets and provides administrative and operational support.

Applicants should be self-motivated, able to work independently, and willing to learn new skills. Shifts are listed, benefits are robust, and the company emphasizes long-term employment, with competitive pay and comprehensive plans.

Qualifications

• High school diploma or equivalent required; college degree desirable.
• Highly proficient with computers, including email, spreadsheets, and databases.
• Excellent customer relationships and communication skills; verbal and written.

Responsibilities

• Maintain an updated, organized, and fast-paced schedule.
• Confidently call technicians and dispatch them on jobs.
• Track COIs and manage deliverables for completed jobs.
• Create BIS documents for billing and provide necessary documentation for service tickets.
• Assist the Project Manager with daily operational tasks and project scheduling.

Skills

Dispatcher experience

Customer service

Time management

MS Office proficiency

Typing 40 WPM

Education

High school diploma or equivalent

College education desirable

Tools

Microsoft Excel

Database knowledge

Job description

Wachter's greatest asset is the people who work here. Join the Wachter family and chart your career path!

Wachter is currently accepting applications for a Dispatcher with industry experience with large single-site operations in the electrical field to work in our Lowell, AR office. Ideal candidates should have the willingness to learn new skills. This position dispatches service tickets and provides administrative and operational support.

We seek self-motivated and reliable candidates, who can work independently and find solutions to complete the job. Long-term employment with competitive pay and exceptional benefits for qualified candidates. We value relationships and invest in our employees.

PLEASE NOTE THIS POSITION IS AT OUR LOWELL, AR OFFICE.

Benefits Package: Company Paid!

• Medical, Dental, Prescription & Vision Benefits
• Life, AD&D, and LTD insurance
• Paid Vacation and Holidays
• MD Live & TriaHealth
• Company-Matched 401(k) and IRA Retirement Savings.

Shifts Available

• SUN-WED 2P-12A
• SUN-WED 9:30P-7:30AM
• TUES- SAT 1PM-10PM
• WED-SUN 9:30PM- 7:30AM

Requirements

• High school Diploma or equivalent required.
• College Education or degree highly desirable.
• Talking on the phone with peers and technicians.
• Highly proficient with the use of computers, including email, spreadsheets, and database Microsoft Office programs.
• Excellent customer relationship and communication skills; verbal and written.
• Strong attention to detail, and organizational and follow-up skills.
• Outstanding time management skills.
• Ability to prioritize and task switch efficiently.
• Must type at least 40 WPM.
• Network troubleshooting, Cat-5 Cabling/Fiber knowledge a plus.

Responsibilities

• Maintaining an updated, organized, and fast-paced schedule.
• Confidently be able to call technicians and dispatch them on jobs.
• Track COI's.
• Manage deliverables for completed jobs.
• Creation of BIS's for billing.
• Perform any other duties not specifically stated herein, but which your supervisor may assign.
• Adhere to all required project safety requirements.
• Dispatch service tickets to available technicians Nationwide.
• Provide any necessary documentation for service tickets.
• Assist the Project Manager with daily operational tasks.
• Provide administrative and logistical project support.
• Create and maintains project files.
• Assist in project scheduling and billing.
• Maintain the company’s high standard of quality and professionalism with regard to workmanship, customer relations, coworkers, behavior, and appearance.
• Perform any other duties not specifically stated herein, but which your supervisor may assign.

$15 - $19 an hour

Based on experience.

About:

Wachter is a family-owned company since 1930 and we see each employee as a critical piece of the Wachter Family. With over 900 licenses across the country, Wachter serves commercial and industrial clients with the right technologies needed to keep them successful.

We design, install, and maintain the technologies that keep businesses operating efficiently. Our team of dedicated electricians, engineers, and technicians provides electrical, data, security, communications, and automation services to clients in numerous industries.

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We're an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.